Patient Services Concierge - Toronto, Canada - Hannam Fertility Centre

Hannam Fertility Centre

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Do you have an outgoing personality and enjoy interacting with clients? Do you find yourself effortlessly remembering clients' names? Do you often make people feel at ease? Are you able to work a flexible schedule including early mornings and weekends?_

If you found yourself answering yes to all of these questions, then we'd love to hear from you We are looking to add a selfmotivated and interpersonal team player to the Hannam Fertility Centre staff as a Patient Concierge._

The Company:

We are a team of Doctors, Nurses and Healthcare professionals dedicated to being Canada's trusted leader in fertility care.

We offer our patients the shortest time to a healthy pregnancy while making every effort to make the journey the least stressful possible.

Our fertility services include cutting edge diagnostics, Canada's largest Natural Conception Program, and the world's leading IVF technology. Our program offers a level of technology quality control and care unparalleled in Canada.

We are the only fertility clinic in Canada certified by the American College of Pathologists, the highest standard in the world.

At HFC you can anticipate working with leading physicians and cutting-edge science in a LGBTQ+ friendly, patient-centred flagship facility in downtown Toronto.

We are currently recruiting for an experienced Patient Concierge to join HFC as a part of our highly successful, fast paced, and rapidly growing specialized healthcare team.

The Role:

Reporting to the Manager, Patient Services, the Patient Services Concierge is responsible for multiple front-line and patient centered duties including welcoming new and returning patients, patient experience, and general administrative tasks and assignments.

This role provides front-line support to the Patient Services teams as the patient's first point of contact for HFC and helping to provide the optimal patient experience during the patient's time with HFC.

While the Patient Services Concierge has no direct reports, this position plays a key role at HFC and also works closely with the Patient Services and Finance team, patients, nursing staff, and physicians.

This position requires the ability to multi-task, learn quickly, work with a large variety of patients and colleagues, and remaining calm during any difficult situations/conversations.

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The schedule for this role is Sunday

Thursday, 6:45 AM 2:45 PM._

Job Duties:

Places a prioritization on patients at all times
Greets and registers patients
Leads and assists patients to appropriate areas of the clinic to maintain flow
Answer phones and direct calls or take messages
Performs general office duties such as photocopying, faxing, scanning, and mailing
Processes patient invoices/payments
Restocks and tidies treatment and conference rooms
Assists other staff members where needed

Skills & Qualifications

Has superior client service skills, confidentiality and a professional demeanor
Has excellent interpersonal skills and the ability to work in a team
Has successfully obtained their OSSD or equivalent
Has a minimum of two years experience as a high performer in a customer service role
Is proficient in Microsoft Office Suite including Word, Excel and Outlook
Is dependable and has a good attendance record
Is selfmotivated with an ability to remain focused in a busy and high stress environment
Is able to prioritize and seamlessly manage multiple tasks
Has highly effective organizational and communication skills

The Centre:

General office conditions
Busy clinic environment
Strict adherence to COVID protocols

The Perks:

Access to Group Health Benefits
Really awesome team
Great working hours: Sunday
Thursday, 6:45 AM 2:45 PM

AODA, Employment Equity and Human Rights Statement

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code.

HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples).

As such, HFC will do its due diligence to make accommodations available to applicants with disabilities upon request, will ensure they are fair and equitable for all persons, and will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.

IF INTERESTED IN THIS OPPORTUNITY:

We thank you for your interest and appreciate your time, but only those being considered for an interview will be contacted.

No phone calls, faxes, or recruitment agencies. If you are contacted for an interview and require special accommodations, please let us know.

Job Types:
Full-time, Permanent

**Benefit