IT Technical Support Analyst - Vancouver, Canada - Sumo Digital Ltd.

Sumo Digital Ltd.

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job reference

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Company Name
Sumo Digital Ltd.
Salary
Competitive
Location
Vancouver, Canada
Country
Canada
Industry sector
Operations
Job start date
ASAP
Posted date
10/06/202 Experience Level
Junior-Associate
Job type
Permanent | Full Time
Remote / Hybrid
No

Welcome to Timbre

We are Timbre Games (part of the Sumo Digital Group), a new studio in Vancouver, Canada focused on making exciting, innovative game experiences.

Timbre's vision is to change the games industry through the original games we make, as well as how we make them.

We're building an inclusive, supportive culture that allows us to explore fresh, new (and sometimes weird) ideas.

We're searching for more visionary explorers to join our team of diverse voices, coming together to develop games that are accessible to a wide audience.

If you're thinking about your next adventure, send us your resume to talk to our team about how you can add your voice to the games we're working on.

IT at Timbre Games

At Timbre Games, our IT Team is made up of some of the most friendly and knowledgeable people you'll ever meet.

They are the ultimate tech squad, ensuring all technology systems are functioning smoothly.

These tech wizards don't just fix bugs and address malfunctions; they do it with style, flair, and a good dose of humour.

They are the go-to team for all things IT-related, from software glitches to hardware hiccups, and they always tackle the problem with boundless energy and enthusiasm.

They take pride in their work and are always eager to share their knowledge with others, making them a great resource for developers and colleagues alike.

Their vast knowledge of emerging technologies and their unyielding resolution to keep the systems up and running make them the unsung heroes of the company.

The IT Technical Support Analyst is the go-to guru for all things IT at Timbre Games. By quickly diagnosing and fixing issues with software and hardware, they keep the team running smoothly, boost morale, and help everyone stay productive. With their technical expertise and problem-solving skills, the Technical Support Analyst is a key player in ensuring Timbre Games stays ahead of the game

As an IT Technical Support Analyst at Timbre, you will:

Become a key resource in our Timbre IT team, troubleshooting technical issues and establishing priorities
Roll up your sleeves and dive into the installation, configuration, and testing of new workstations, peripheral equipment and software to ensure optimal performance
Ensure licensing for all software purchase are recorded, and that our devices and security are kept up to date
Support the onboarding of new hires and welcoming them with the tools they need to hit the ground running at Timbre
Identify and participate in initiatives to improve the quality of our technological service, bringing fresh ideas and boundless energy to the table
Collaborate closely with Sumo UK on access control and licensing issues to ensure consistent support across all disciplines in Timbre Games and Atomhawk, our partner studio
Work from our office located in downtown Vancouver; be part of an exciting new chapter in Timbre's growth and be ready to help Timbre set up our brand new office

What you bring:

A positive "yes and" attitude that energizes the team and inspires your colleagues. You believe that every problem has a solution, and you won't rest until you've found it
Proven experience in an IT support role
Experience with Help Desk Ticketing Systems
Good knowledge of Windows and Mac OS operating systems
Experience working with a variety of technologies, i.e., Exchange Online/Teams/OneDrive/SharePoint
A track record of providing outstanding customer service in a fastpaced environment. You know how to prioritize your workload and stay cool under pressure
Be available to work 4 days per week from our office located in downtown Vancouver

You may also bring:

AZ900

Microsoft Certified:
Azure Fundamentals or equivalent MS certifications; CCNA/JNCIA AWS or Azure certifications or experience

Call Centre experience
Familiarity with Networking and Security/Cloud Security
Data center experience as a Tech or Network Admin

What you'll gain:

Timbre aims to foster a workplace environment that empowers our team to do their best creative work. Below are a list of some of the benefits we offer to ensure you reach your full potential. As we continue to grow, we are co-creating more values-driven benefits to support our team.

Competitive

salary & comprehensive health benefits, including extended health, dental, vision, life and AD&D insurance, short / long-term disability, 24/7 counselling through an employee assistance program and a health spending account available to you from your first day