Customer Success Expert, Remote - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Customer Success Expert, Remote

RBCx is a new kind of business - one that marries the strength of one of the world's most trusted and successful financial institutions with a mission to reimagine the role we play in people's lives - to move RBC 'beyond banking'. We're building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2020, we were named by Fast Company as one of the 100 Best Workplaces for Innovators - a distinction that only three Canadian companies received - is proof of our deep commitment to innovation.

What is the opportunity?:

What will you do?:

Troubleshooting and resolving customer technical issues
Assist with management of customer subscriptions, marketing promotions and sales initiatives.
Support the creation of customer success strategies and best practices, as well as customer support content, with the help of the creative team.
Communicate effectively with both internal and external teams to understand customer needs, maximize retention and growth, and communicate with our users effectively.
Other duties and responsibilities as required.

What do you need to succeed?:

At least 2 years customer success experience using a CRM tool
Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.
Strong computer skills and the ability to adapt to different IT systems.
Strong detail orientation and ability to multitask and work in a fastpaced environment to manage priorities.
Excellent time management skills and ability to prioritize tasks.

Nice to have:

Intercom Experience
Medical Billing Experience
Experience working with sensitive documentation in a highly regulated environment

What's in it for you?:

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
A worldclass training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

LI-Hybrid

LI-POST

Job Summary

Address:

VANCOUVER, British Columbia, Canada

City:

CAN-BC-VANCOUVER, CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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