Guest Service Supervisor - Fox Harbour, Canada - Fox Harb'r Resort
Description
Responsibilities:
- Assist with leading the resort's Guest Service Agents and assist with overseeing the Bell team.
- Assist with training, development of team members, ensuring team members are equipped to provide excellent guest service. Establish guidelines so team members understand expectations and parameters.
- Assisting with scheduling of the guest service team following budgeted labour goals.
- Responsible for establishing and achieving front office goals, that complements the direction of the resort.
- Communicates and implements current and new procedures and expectations.
- Responds and follows up to inquiries relating to guest comments and concerns.
- Maintain an efficient system of communication between Guest Services and other departments, with particular regard to guest arrivals, departures and occupancy patterns.
- Be fully knowledgeable on all resort rates, packages and events.
- Accept, confirm, modify or cancel room reservations
- Accept and communicate reservations for F&B, Golf Shop, Spa, Aviation and Sport Shooting etc.
- To ensure that all special requests of guests are followed through. (room blocking, VIP's, frequent guests, etc)
- Coordinate and communicate to all appropriate departments any information pertaining to special requirements of a Guest or Group.
- Responsible for producing and maintaining Gift Certificates
- Perform all Front Desk Functions (checking in, checking out guests and answering telephones in accordance with Fox Harb'r Resort procedures when required.)
- Execute all reasonable additional assignments determined by the Front Office Director and Resort President.
At Fox Harb'r Resort, we know every employee is a valued part of the team
Our benefits include:
- Competitive wages
- Travel Fuel Allowance
- Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
- Discounts on Accommodations, Golf and Spa services & products
- Friends and Family Rates for overnight accommodations
- Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
- Team Member rates for Golf, Sport Shooting, Kayaking, Trail Rides etc.
- Team Member Activities and Department Incentives
- Team Member Education Funding and Bursary Program
- Team Member housing availability
REQUIREMENTS:
- Microsoft Office and previous experience with a property management system is an asset.
- A postsecondary education is required with a minimum of 5 years guest service experience.
- Excellent oral and written communication skills, proven ability to effectively solve problems and make decisions, professional telephone manner and presentation.
- Strong ability in training, coaching and staff development.
- Must be highly organized, results oriented with the ability to be flexible, work well under pressure and must have exceptional guest service skills
Fox Harb'r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia.
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