Sales Customer Care Specialist - London, Canada - AutoCanada Inc.

AutoCanada Inc.
AutoCanada Inc.
Verified Company
London, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Sales Customer Care Specialist Job Description
At London Honda, we believe in providing our employees with the necessary tools to succeed.

We offer competitive wages/salary, vacation, health and dental benefits, ongoing training, and support to ensure you're successful and achieving your goals, and endless opportunities to further your career within our organization.


Key Responsibilities:


  • Create new customer profiles and book appointments for sales department.
  • Research required information using available resources.
  • Develop and retain sales opportunities.
  • Manage and resolve customer issues, with support by management.
  • Provide customers with product and service information.
  • Update existing customer information using our internal systems.
  • Identify and escalate priority issues.
  • Route calls to appropriate departments.
  • Follow up with customers on a regular basis.
  • Update our CRM database and send out appointments through MS Outlook.
  • Keep track of all appointments.
  • Keep uptodate on product knowledge through training resources.
  • Complete additional administrative duties assigned by management.

Duties:


  • Call sales customers on an ongoing basis
  • Handle all inbound and outbound sales communication using internal CRM
  • Filter, crossreference, and organize calls for the day
  • Create appointments for the sales department
  • Contact clients based on Sales campaigns/events

Working Conditions:


  • Fastpaced environment
  • Sitting in front computer screen

Skills:


  • Team player
  • Experience in CRM is an asset
  • Team player
  • Fast learner
  • Excellent interpersonal skills
  • Excellent team player skills
  • Analytical and problemsolving skills
  • Decisionmaking skills
  • Effective verbal, written, and listening skills
  • Excellent communication skills
  • Attention to detail and high level of accuracy
  • Effective organizational skills
  • Effective computer/keyboarding skills
  • Excellent telephone skills
  • Time management and multitasking
  • Ability to adapt to new and changing processes
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