Bilingual Technical Consultant - Mississauga, Canada - TCP Network Services

TCP Network Services

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TCP Network Services is a technology driven company based in Mississauga.

TCP Network Services is one of the Toronto's leading wireless networking, data capture, cyber security experts and Managed Services providers We help our customers/partners and vendors to harness the latest wireless network and mobile computing technologies for maximum business growth.

Overview

We provide end-to-end solutions, encompassing site surveys, network design, installation, commissioning, and integration, cyber security solutions and bespoke network support services.

Managing Customer networks and providing the customer guest support.

Requirements:

Minimum requirement of certification levels mentioned below:

NSE

Fortinet
French
Advanced

Responsibilities:

Respond to client inquiries, address client concerns, provide exceptional customer support and offer solutions in a polite, professional, calm, courteous and timely manner.
Excellent skills to build deep professional relationships by exceeding client expectations.
Will be required to participate in events, meetings, etc as and when required.
Must be proficient in Microsoft Excel, Microsoft Word, Microsoft Power Point and Teams
Must posses the ability to multi task
Must have the ability to prioritize tasks and manage time well.
Enjoys working in a fastpaced environment
Entry level Data entry and administrative skills
Perform network maintenance and system upgrades including service packs, patches hot fixes and security configurations.
Perform troubleshooting with customer to resolve issue
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Liaise with vendors and other IT personnel for problem resolution
Understanding monitoring tools, network diagnostic and network analytics tools
Manage support cases to enable fast resolution that exceeds our customers' expectations
Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes
Using the central document repository, to ensure knowledge sharing across the team and enable best practice
Achieving Ticket/Troubleshooting SLAs and KPIs
Adhere to Escalation procedures, policies and working practices
Completion of all records relating to Services Requests, Incidents, and Problem Management within agreed timeframe