Information Technology - North York, Canada - Hope For the Living
Hope For the Living
North York, Canada
Verified Company
3 weeks ago
Description
Education:
College/CEGEP
- Experience: 2 years to less than 3 years
Work setting:
- Help desk
- Private sector
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
Computer and technology knowledge:
- MAC
- Networking software
- Networking hardware
- Networking security
- Internet
- Security software
- MS Office
- MS Windows
Transportation/travel information:
- Public transportation is available
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Workplace information:
- Remote work available
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
