- Build trusted relationships with Events Directors, Catering/Banquet Managers, and Member Services to map real workflows end-to-end.
- Run structured VOC programs (interviews, site visits, call-shadowing, feedback loops) to capture needs around inquiries > proposals > contracts > BEOs > execution > billing.
- Conduct competitive and comparative research on event tech to identify must-have features and modern UX patterns, then adapt them to the unique nuances of private clubs.
- Define a clear Events product vision and multi-release roadmap covering: Accurate BEO creation & change control, version history, approvals.
- Online registration & waitlists (member eligibility, pricing rules, guest policies).
- Proposals, contracts, deposits, and integrations to AR/Finance.
- Room/space management, equipment, staffing, and setup/teardown timelines.
- F&B coordination (menus, modifiers, dietary needs) and day-of execution tools.
- Set measurable outcomes: BEO accuracy %, registration conversion, on-time BEO finalization, no-show reduction, NPS/CSAT, adoption metrics.
- Own and prioritize the Events backlog; write crisp epics, user stories, and acceptance criteria that reflect real operational edge cases.
- Partner with Engineering, Design, and QA to ship high-quality features with predictable cadence; ensure test plans mirror real banquet and member-event scenarios.
- Coordinate cross-product dependencies (F&B, Finance, Reservations, Websites/Mobile) so the end-to-end experience is seamless.
- Validate with customers via prototypes, betas, and controlled rollouts; close the loop with data and feedback.
- Work with Customer Success, Training, and Support to prepare playbooks, BEO templates, and "day-of" checklists.
- Partner with Marketing and Sales on messaging that reflects true operational value (accuracy, speed, guest experience, staff confidence).
- Maintain transparent roadmap communications and change logs for internal teams and lighthouse clubs.
- Experience in event management, catering/banquets, or private clubs (highly preferred), plus 2–5 years in a Product Owner/Manager/Analyst role.
- Proven ability to translate complex event workflows into clear requirements and intuitive software.
- Strong grasp of UI/UX for multi-step workflows (inquiry > booking > BEO > execution > billing).
- Evidence‑based decision‑maker with excellent written and verbal communication; comfortable presenting to diverse stakeholders.
- Skilled at prioritization and trade‑offs; can say "no" thoughtfully, explain why, and keep teams aligned.
- Collaborative partner to designers and engineers; calm under pressure and steady during live‑event timelines.
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Product Owner - Markham - Jonas Club Software
Description
Product Owner – Event Management
We're looking for a Product Owner to lead our Events product within the Private Member Club ecosystem. This role focuses on everything from Club-hosted events to Member/Guest-hosted events and banquets. Your mandate: ensure our software delivers flawless planning and execution with accurate Banquet Event Orders (BEOs), seamless online registration, tight coordination with F&B and Reservations, and clear communication for staff and members.
Responsibilities
Voice of the Customer & Market Insight
Product Strategy & Vision
Execution & Delivery
Go-to-Market & Stakeholder Enablement
Qualifications
Business Unit
Jonas Club
Scheduled Weekly Hours
37.5
Number of Openings Available
1
Worker Type
Regular
About Jonas Software
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries.
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Product Owner
Only for registered members Markham, Ontario
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Product Owner
Only for registered members Markham, ON, Canada
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Product Owner
Only for registered members Markham, ON, Canada
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Product Owner
Only for registered members Markham, ON
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Product Owner
Only for registered members Markham
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Product Owner
Only for registered members Markham
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Product Owner
Full time Only for registered members Markham
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Product Owner
Full time Only for registered members Markham
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Product Owner
Freelance Only for registered members Markham
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Product Owner
Only for registered members Toronto
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Product Owner
Only for registered members Canada - Stouffville, ON
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Product Owner
Only for registered members Whitchurch-Stouffville
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Product Owner
Only for registered members Toronto, Ontario
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Product Owner, Retail Planning
Only for registered members Markham, Ontario
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Product Owner
Only for registered members Whitchurch-Stouffville
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Product Owner, Retail Planning
Only for registered members Markham, Ontario
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Product Owner
Only for registered members North York
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Product Owner, Retail Planning
Only for registered members Markham
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Product Owner
Only for registered members Concord, Ontario
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Product Owner
Only for registered members Concord
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Product Owner, Retail Planning
Only for registered members Markham