Strategic Customer Success Manager - Cambridge, Canada - Lone Wolf Technologies

Lone Wolf Technologies

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and have shared accountability of their success
Engage with customers through planned discussions, recurring updates, requests and projects
Identify customer risk, and collaborate with internal stakeholders to create, execute value realization, and/or getwell plans
Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
Forecast and manage customer renewals

QUALIFICATIONS:

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EDUCATION: BA/BS Degree in a related discipline or equivalent experience
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EXPERIENCE:

6+ years experience in Customer Success role, preferably a Strategic CS role

KNOWLEDGE/SKILLS/ABILITIES:

Selfmotivated, collaborative, and creative team player with innovative ideas to inspire customer adoption and loyalty
Proactive & work with a sense of urgency
Strong analytical and problemsolving skills
Have customer first mentality
Demonstrate business acumen and industry knowledge
Coachable and curious with a growth mindset
Strong interpersonal skills and experience initiating and building positive relationships
Excellent individual and group presentation skills as well as written and oral communication skills
Strong organizational and time management skills with the ability to manage multiple projects simultaneously
Experience with SalesForce, MS Office solutions, and SaaS industry preferred
Ability to function in a high volume, always evolving business environment while maintaining a positive attitude

We've become the largest real estate software company in North America.

Our products provide our client's with a competitive advantage in today's market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.