Learning Environment System Administrator - Ottawa, Canada - Carleton University

Carleton University

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Duties and Responsibilities:

System administration responsibilities include support, configuration, troubleshooting, testing, reporting, user account administration and training.

These require maintaining and updating documentation, maintaining and investigating logs, running diagnostics on the various systems, including performance, establishing procedures and protocols.

Reporting to the Supervisor, Educational Technology, the incumbent will act as a liaison to service providers, investigate integrations, updates, and product enhancements and advise management on new developments or updates.

Qualifications:

The incumbent possesses extensive knowledge relating to:

Digital Learning Environments, including Learning Management Systems, media management system, and synchronous communication platforms, etc...

The incumbent possesses general knowledge:

Student Information Systems (Banner 9)
Content management tools like WordPress

The incumbent will have experience in one or more of the following areas:

Demonstrated experience in the delivery of customer service
Demonstrated ability to understand and evaluate technical issues and be able to explain technical decisions and features to both management and clients
Data visualization, interpretation and expertise working with database structure
Applications
Office 365 Applications (PowerPoint, Excel, Teams etc.)

The incumbent must possess the following qualifications:

Ability to work in a team environment, adapt to changing environments, and possess exceptional organizational skills.
Ability to multitask, prioritize work, and work under pressure to meet deadlines; excellent time management skills are required.
Strong communication and interpersonal skills are required to maintain effective relationships with professional colleagues, users and administrators.
Knowledge of the trends and developments in enterprise educational technology systems.
Able to work on demand including evenings and weekends.
Ability to work in a team environment, adapt to changing environments, and possess exceptional organizational skills.
Ability to multitask, prioritize work, and work under pressure to meet deadlines; excellent time management skills are required.
Must be able to work on demand including evenings and weekends.

Education and Experience:

The above is normally acquired through:

The completion of an honour's degree in Information Systems, Computer Science, or related field.
Minimum five years of related direct learning management system experience, preferably in an academic environment.

HR Note:

Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project.

The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one.

As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications.

Please note that applicants may be required to complete an employment test as part of the selection process for this position.

Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements.

Arrangements will be made to accommodate your request in a timely manner.

Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength.

We welcome those who would contribute to the further diversification of our University including, but not limited to:

women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.