Program Delivery Manager - Prince George, Canada - IMSS

Description

• Master's degree or diploma in a related field
• 2 years' experience working with immigrants
• Experience supervising in a unionized organization preferred

• Knowledge of the challenges faced by immigrants when they first arrive in Canada
• Interpretation and administration of collective agreements
• Excellent interpersonal skills, including active listening, negotiation, mediation, and conflict resolution skills
• Ability to read, write, and communicate effectively in the English language
• Ability to foster teamwork
• Sound judgement, strong analytical and problem solving skills
• Proficient user of Microsoft Office products

• Collaborate with the Executive Director to contribute to the development of IMSS's overall Strategic Plan
• Develop departmental operational plans aligned with IMSS's overall Strategic Plan
• Represent the organization at community activities to enhance the organization's community profile.
• Ensure that operational plans meet expectations of funders and other key stakeholders
• Evaluate the effectiveness of the LINC and Childminding programs
• Develops LINC & Childminding plans and conducts needs assessments
• Makes referrals to IMSS other programs and nonIRCC Settlement Services
• In collaboration with the Executive Director develop policies as required.
• Substitutes for the Executive Director when required
• Keeps program statistics and submits statistical reports to Executive Director
• Participate in the planning and preparation for collective bargaining
• Oversee planning for special events (for example, during National Citizenship Week, Canadian Flag Day, Heritage Days, Canada Day, A Day of Cultures, and International Women's Day)

• Manage IRCC LINC & Childminding Programs
• Orient new employees to organizational policies, strategic and operational plans and procedures
• Ensure that employees have the resources to maximize their success
• Foster effective teamwork within and between departments
• Provide guidance to the staff in providing effective services to IMSS clients
• Work with the Executive Director to establish performance standards
• Complete annual performance plans/assessments in conjunction with Coordinators and Supervisors
• Maintain and update job descriptions
• Respond to client complaints
• Act as the Step 1 designate for grievances
• In consultation with the Executive Director, initiates discipline processes
• In collaboration with the Executive Director, recommends corrective action when necessary
• Monitor compliance with Society policies/procedures
• Maintain accurate employee records
• Maintain the approved IRCC clients numbers in each class and childminding
• May be required to work some evenings / weekends for special events
• Other related duties, as required

• Ensures safe transportation for new immigrants and their families
• Provide interpretation and translation services
• Oversee maintenance of complete and accurate client files

• Provide multicultural sensitization sessions for service providers, professionals, teachers and counselors
• Support Workshop Facilitators and Program Coordinators in helping newcomers to Canada settle in the community of Prince George
• Supporting in facilitating orientation and information sessions

• Only selected applicants will be contacted. No phone call please.

• Regular parttime
• Monday to Friday_

• Monday to Friday