Customer Experience Representative - Toronto, Canada - Sendinblue

Sendinblue

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment.

We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company.

As a member of the team, you will:

Manage and resolve daily client tickets.
Answer all client incoming calls with proper tone and professionalism.
Ensure that clients' questions and problems are resolved properly and quickly.
Address challenging customers and problems that require escalation outside of the department.
Report, analyze and resolve system, clients and operational issues that impact service quality.
Strive to provide all customers with an outstanding customer experience.
Grow client relations and work closely with the tech team to identify bugs.

Preferred Experience:

Excellent written and spoken communication skills in English
Customerfocused with the ability to build customer relationships and customer confidence.
At least 1+ year of experience in customer service
The ability to jump right into a fun and relaxed office culture

Benefits:

Hybrid/full remote work options
A unique opportunity to join an international and collaborative scaleup environment in a hypergrowth context
The chance to grow your professional and technical skills, with real room for career progression
SIBOP: all Sendinblue employees are granted our shared ownership plan the more Sendinblue will be valuated, the more you will get
Budget to support your workspace at home
Monthly Lunch Stipend
Optional RRSP plan
Optional health insurance package
Paid time off and paid holidays
Biannual global company offsite; interoffice trips (when the current sanitary situation permits)
A modern office in a central location with free snacks/drinks and fun activities
Team events

- ..and more

Sendinblue values work-life balance and offers flexible working hours and remote work.

Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job.

This policy is based on a mutual understanding between the Head of, Managers, and Team Members.