Business Development Coordinator - Thornhill, Canada - Acura of Thornhill - Pfaff Automotive Partners

Acura of Thornhill - Pfaff Automotive Partners

Verified Company

Thornhill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
At Pfaff Automotive Partners, we're united by a passion for cars, and we're as crazy about them. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America's second-largest publicly-traded dealership group (

NYSE:
LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

Reports to:
BDC Lead

Summary
This position is responsible for assisting customers in booking service appointments for their vehicles.

Duties and Responsibilities

Manage incoming internet, chat and phone inquiries and proactively pursue additional customer leads.
Arrange Service appointments.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Accurately document and update records in required systems.
Follow up in a timely manner to ensure customer satisfaction.
Understand all programs, systems, and procedures.
Maintain diplomacy and tact when dealing with upset or escalated calls.
Provide feedback to management concerning potential problems or areas in need of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Listen and be attentive to customer needs and priorities so we can provide appropriate suggestions and guidance on our vehicle offerings. Provide superior customer service and achieve highest degree of customer satisfaction.
Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements.
Meet specified monthly targets and goals.

Skills and Qualifications

Experience in a call center environment is mandatory.
Experience with Microsoft Office is mandatory.
Previous automotive experience is preferred.
Outstanding customer service skills.
French, Mandarin or a second language is an asset.
Dedicated and determined individual who takes initiative in the workplace.
Ability to work cohesively with employees and managers as part of a team.
Excellent interpersonal and communication (verbal & written English) skills.
Excellent problemsolving and conflict resolution skills in order to resolve customer issues.
Detail orientated and excellent organizational and multitasking skills.
Ability to maintain confidentiality of pertinent data.

What's in it for you
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

Discounted programs to enhance employee experience
Enhanced vacation policy, based on tenure
Track Days & Budget Car Track Challenge
Seasonal Employee Events
Support in career advancement
Robust training and development programs
RRSP/DPSP/TFSA
Company paid Life Insurance, Accidental Death & Dismemberment
Comprehensive Health and Dental and extended Health Care
Employee Assistance Program
Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Job Types:
Full-time, Permanent

Schedule: