Assistant Night Manager - Toronto, Canada - The Hazelton Hotel

The Hazelton Hotel

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Responsibilities

Reporting to the Night Manager / Front Office Manager.
Responsible for the overall operation of the night audit and management of the Hotel in the absence of the Night Manager
Assist in Front Desk duties, including checkin and checkout of guests.
Prepare the daily Night Audit proceedings and system backups.
Balance all transactions including credit card transactions and bring any discrepancies to the attention of the Director of Finance.
Thorough knowledge in Emergency and Front Office procedures.
Ensure the safety and wellbeing of guests and staff during overnight period.
Liaise with Housekeeping, Front Office, Concierge etc. to ensure smooth arrival and departure experiences.
Ensures that all Front Office policies and procedures are adhered
Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts
Perform all necessary reconciliations and audit functions for the Reception/Front Office in order to complete the day's business
Handle with any guest requests and complaints in a polite and efficient manner.
Strong and effective communication with all other departments.
Conduct night colleague performance evaluations on a timely basis, including corrective action and coaching
Adheres to and promotes the Company's health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
In the absence of the Night Manager, complete all other duties as assigned by the Director of Front Office and Director of Finance that relate to the overall operation of the Hotel overnight

Qualifications:

Minimum 2 years' previous supervisory experience in Front Office operations
Experience as Assistant Night Manager beneficial
Proven ability to guide and coach team members
An operational knowledge and proficiency in Property Management System (Micros-Fidelio) and Microsoft Office suite (Word, Excel, PowerPoint)
Excellent leadership, written/verbal communication and interpersonal skills
Strong guest service orientation and training skills background required.
Knowledge of Micros Opera, Micros POS an advantage.
Thorough knowledge of Microsoft XP required.
Excellent written and communication skills in English second language an asset.
Professional appearance and attitude.
Highly organized, resultsoriented with the ability to be flexible and work well under pressure.
Degree or Diploma in Hospitality Management is an asset
Flexible with hours, days off, additional assignments and duties.
Must work well under strict timelines.
Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process._