- Align Visitor Services programming with Corporate and Departmental Strategic Plans:
- Provide day-to-day supervision and direction to employees and coordinate resources to deliver visitor services programing and ensure a positive public experience.
- Facilitate visitor services and programs by working closely and proactively with other RDCO functions, partners, special interest groups and stakeholders.
- Oversee and develop contracts to ensure services are efficient and cost-effective.
- Monitor program costs and resources
- Educate the public and ensures public enquiries are resolved completely in all matters:
- Support staff to respond to public enquiries, complaints, and service concerns
- Advise on the interpretation and application of the RDCO Bylaws.
- Undertake general administration associated with Visitor Services:
- Provide input for annual budgets and multi year plans.
- Supervise park bookings and park permitting processes.
- Review, approve and track purchase orders and accounts payable invoices within policy limits.
- Review and approve payroll time sheets and holiday requests.
- Mentorship:
- Foster a positive and collaborative work environment.
- Support the training, coordination and scheduling of staff and creation of programming and events.
- Support visitor service employees in a mentorship capacity, supporting skill development, expanding perspectives, offering feedback, and providing access to tools and contacts.
- Other related duties as assigned.
- A Diploma in parks/recreation administration, education, community relations or related field or an equivalent combination of education, training and experience
- 3 years experience in program coordination, non-profit, or another applicable field
- Supervisory experience an asset
- Excellent program and staff coordination skills
- Knowledge of leadership and management principles, administration, finance and budget processes.
- Excellent written and verbal communication, presentation skills
- Excellent judgement and decision making, organization, prioritization, time management skills
- Strong computer skills, including MS office and database
Supervisor, Visitor Services - Kelowna, Canada - Regional District Of Central Okanagan
Description
Do you have experience with community outreach and coordinating programs for all demographics? Do you have skills in project coordination, budgeting and financial monitoring and supervision of employees? If so, we want you on our Parks Services Team
As the successful candidate, you will provide oversight to the Park Interpreters, Event Planner, Recreation and Activity Programmer, Parks Partnership Liaison, Parks Volunteer Coordinator and Administrative and Booking Clerk in the delivery of a wide range of programs and services throughout our RDCO Parks for individuals of all abilities. You will build partnerships with community groups to achieve organizational goals in line with RDCO strategic priorities.
In your role, you will:
As the ideal candidate, you will have:
The RDCO offers a variety of perks from dental, health and vision benefits, paid vacation, pension plan, training and development, opportunities for advancement, work-life balance, on-site parking, and the opportunity to contribute and make a change within the community.
This is an exempt position that has a salary range of $89,000 - $98,900 - $108,800. It is the RDCO's philosophy to pay in the middle of the range for a fully qualified applicant.
View the full job description and apply at rdco/jobs by Sunday, April 28, 2024.
The Regional District of Central Okanagan is an employer of choice made up of a dedicated team of people who care about the community we serve. We are located in one of the most desirable places to live in BC, in the heart of the Okanagan Valley. The appeal of Okanagan Lake and the natural beauty of the surroundings continue to draw people to the valley. Our lifestyle is second to none especially for those who live to enjoy the outdoors.