Desktop Technician Lvl 2 - Kingston, Canada - Kingston Health Sciences Centre

Kingston Health Sciences Centre

Verified Company

Kingston, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Under the direction of the Supervisor of Device and Telecom Services, the Desktop Support Technician's role is to provide timely and accurate second-level support for end-users within the organization's desktop computing environment.

The Desktop Support Technician duties would include installing, diagnosing, repairing, and maintaining PC and peripheral hardware to ensure optimal performance.

The types of devices would include but not limited to personal computers, laptops, printers, scanners, Vocera, and cell phones.

DUTIES & RESPONSIBILITIES:

Distributing Computing Support

Provide timely response on service calls for enduser distributed computing support
Diagnose, troubleshoot, and maintain microcomputer hardware and software
Install, upgrade, and configure distributed computing hardware and software
Maintain upgraded records of service request activity and asset management. Includes recording and tracking problems and followup to ensure resolution, involving vendors, and other IT staff as necessary.
Test and evaluate new distributed computing hardware and software for compatibility.
Provide technical support and training to other technicians
Provide support for mobile and communication devices including but not limited to Vocera and Mobile devices
Manage and support service vendors.

Advanced Service Delivery

Research answers and provide end user support onsite and remotely regarding supported software (i.e. Office automation, electronic mail)
Crosstrain with other technicians to develop skills in other areas
Provide both classroom and one on one training to new and existing mobile and communication device users
Seek selfimprovement through selfstudy to improve skills necessary to stay current with technology
Advise IT management and other IT departments on methods and techniques for minimizing both level 1 and 2 distributed computing support
Order parts and supplies as needed
Maintain inventory of all mobile and communication corporately owned devices and assign them as needed
Produce written documents such as user instructions and support documentation
NOTE: The above duties are representative but are not to be construed as all inclusive.

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BASIC QUALIFICATIONS:

Technical College Diploma (2+ years or accelerated program) or University Degree in Computer Science/Information Science/Engineering.
3 years recent related experience troubleshooting /technical microcomputer support on current OS platforms in a corporate networked computing environment.
Customer service (interaction); communicate clearly and concisely in a logical organized fashion, orally (face to face and using telephone) and in writing using proper grammar, punctuation and spelling (using a keyboard).
Demonstrated ability to work independently with mínimal supervision and in a team environment.
Highly motivated and proactive individual required
Demonstrated ability to interact and communicate (written and verbal) effectively and professionally with others.
Demonstrated good understanding of x86 PC architecture with the ability to diagnose and repair hardware problems.
Must show proficiency with the current deployed desktop operating system and network connectivity
Basic knowledge of TCP/IP networking (ping, FTP, Telnet, SMTP, and DNS) and its implementation on the various platforms required.
Demonstrated advanced troubleshooting skills in complex computing environment
Ability to operate a variety of highly technical microcomputer and peripheral equipment
Learn and support new software and hardware in a demanding, multitasking environment
Read and comprehend microcomputer hardware and software documentation to solve technical problems
Strong proven leadership, analytical and problem solving skills in a hightech environment
Experience in tracking and managing multiple tasks simultaneously in realtime
Proven ability to attend work regularly.
Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical requirements of the position.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices._
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team._

**KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee's Calls to Action on Health.