Communications Clerk - Winnipeg, Canada - St. Boniface Hospital
Description
Requisition ID: 343830
Position Number:
Posting End Date:
September 4, 2023
City:
Winnipeg
Site:
St. Boniface Hospital
Department / Unit:
Telephone & Inquiry - SBH
Job Stream:
Non-Clinical
Union:
CUPE-FS-WCHREO
Anticipated Start Date:
ASAP
FTE:
Casual
Anticipated Shift:
Days;Evenings;Nights;Weekends
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Salary:
$19.763, $20.355, $20.966, $21.593, $22.244, $22.90- Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care._
Position Overview:
- Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St.
performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.
Experience:
- Six (6) months related* experience OR six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
- NOTE: Experience as a Ward Clerk, Unit Assistant, Receptionist, Secretary I, Secretary II or Dispatcher is deemed to meet the definition of "related" experience.
Education (Degree/Diploma/Certificate):
- Grade XII or recognized equivalent
Qualifications and Skills:
- Fluently bilingual in both English and French**:
- Ability to work in a Windows operating environment.
- Keyboarding skills.
- Ability to read, write, speak and understand English.
- Ability to interact well with others.
- Ability to retain information which is of a confidential nature.
- Ability to multitask in a fast paced environment.
- Good interpersonal communication skills.
- Good telephone manner.
- Ability to adapt readily to stressful situations.
- Ability to work independently with mínimal supervision.
- St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day._
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