Customer Service Representative - Toronto, Canada - People Corporation

People Corporation

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Opportunity:
Customer Service Representative*
Location: Toronto and surrounding areas (hybrid)

At ACL, a People Corporation company, our mission is to meet and exceed the needs of all students across Canada, as more than just a health benefits program that serves and protects their interests, but a partner that puts the interests of all students first through transparent information and values.

We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians and Visitors to Canada.
We believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued.

This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

We are currently hiring for a
Customer Service Representative in our
Toronto office. In this role, you will provide clients with information regarding their school student health insurance plan. This will include general plan information as well as claim inquiries.

We are looking for:

A brand ambassador that is passionate about customer service and elevating the overall customer experience
Driven and selfmotivated individual who want to have an impact and thrives with little supervision
Individual who is extremely meticulous, cares about their work and has a positive and energetic attitude
Must be available to work (40 hours) Monday to Friday on a permanent basis

As our
Customer Service Representative, you will be responsible for the following:

Respond to phone calls, online "live chat" inquiries and provide general plan information.
Provide claims information
Confirm specific prescription medication coverage
Confirm client eligibility
Advise and communicate how to use claim plan benefits
Research required information using available resources
Manage and resolve customer complaints
Identify and escalate priority issues
Route calls to appropriate resources
Follow up customer calls where necessary

In order to be successful in this role you will need:

Good command of English both written and verbal
Knowledge of customer service principles and practices
Some experience in a call centre or customer service environment
Good data entry and typing skills
Detail oriented
Ability to multitask
Superb problem solving skills
Knowledge of group insurance is beneficial but not required**
What's in it for you:
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation