Hotel General Manager - London, Canada - Diamond Canada Group
1 week ago
Description
We are seeking an experiencedHotel General Manager to join us and lead the team at Motel 6 London.
The Hotel General Manager will be responsible for the following:
- Overall responsibility for all departments and operations of the Hotel.
- Set appropriate objectives for the hotel's performance including those relating to guest satisfaction ratings, RevPar, occupancy, etc.
- Develop a plan to achieve these objectives and track performance against them.
- Manage hotel budget including onproperty costs associated with rooms, housekeeping, and food and beverage operations to improve profitability.
- Provide effective leadership and supervision of Hotel operations including sales, front desk staff, maintenance and housekeeping.
- Manage all human resources activities including recruitment, training, schedules, coaching, supervision, payroll, performance management and meetings.
- Strive to achieve the highest levels of guest satisfaction.
- Develop and maintains strong business relationships with clients and employees.
- Attend and represent the hotel at industry/community events and meetings.
- Develop/maintain knowledge of market trends, competition, and customers, including upcoming events in the London area.
- Followup on any guest or employee issues to ensure satisfactory resolution.
- Provide accurate, timely, and complete input to the Hotel owners.
- Escalate any concerns to the Hotel owners in a timely manner.
- Recruit and selects team members effectively.
- Train employees and set the right example.
- Conduct effective performance reviews.
- Delegate duties and responsibilities appropriately.
- Understand and implement safety and security measures.
- Understand quality standards and communicate them effectively to the team.
- Handle all guest comments in a timely and effective manner.
- Is able to communicate and maintain the highest brand standards.
Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
Hotel General Manager: 10 years (required)
Work Location:
In person
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