Golf Guest Service Supervisor - Banff, Canada - FAIRMONT

FAIRMONT

Verified Company

Banff, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Join the team at Fairmont Banff Springs.

Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.

It's the perfect work/life combination.

Job Description:

Golf Guest Service Supervisor

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Reporting to the Golf Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, engaging and friendly service
Provide leadership, training and guidance with the direction of the Golf Guest Service Manager to the golf guest service associates in the retail department and ensure opening and closing duties are completed efficiently using guidance from the training manual.
Ensure guest experience occurs as drawn up, trained and expected
Ensure colleagues are in accordance with grooming standards (including appropriate uniform) and performance expectations and discipline or recognize appropriately.
Own the flow of play, point, bag drop, starter, ambassador, departure, range and cart functions and oncourse experience (look/feel, pace of play, beverage cart execution/experience, signage, safety).
Ensure operations are setup consistently each day and ready for opening on time and closed each night in a safe and secure manner.
Under the direction and guidance of the Golf Guest Service Manager, Golf Guest Service Supervisors will be responsible day of to Ensure events are setup and executed as outlined in GEOs (Golf Event Orders)
Liaise with the Tournament Coordinator on event days to make sure all areas are set up for the event
With guidance from the Golf Guest Service Manager making sure the guest service department and retail experience of our members and guests. (look, feel, timeliness of service, execution, signage and safety).
Make sure all areas of guest services have enough coverage to preform daily duties (point, bag drop, range, carts, departures, starter and ambassador)
Daily recording of guest issues, golf cart damage/performance issues, and provided every evening to management in a detailed passon.
Manage day of labor needs reducing shifts as business dictates.
Ongoing training of colleagues throughout the season along with weekly audits with the direction of the Golf Guest Service Manager
Ensure operation areas are kept clean and safe at all times.
Working with the Golf Retail Manager help roll out all staff incentives and focus on staff appreciation
Identify any perceived deficiencies or opportunities in our processes and standards and bring to the attention of the Golf Guest Service Manager.
Provide exceptional guest resolution
Ensure opening and closing duties (Checklists) are carried out each and every day
Perform daily lineups with staff and ensure key Daily Birdie information and GEOs for the day are shared
Assist retail with golf club rental demands on busy days
Liaise with Turf leaders for oncourse problems or issues and attend daily morning deck meeting with Turf.
Oversee the execution of inclement weather and wildlife policies when these situations arise.
Other duties as assigned

Qualifications:

Your experience and skills include:

Business Degree or Diploma in a recognized Professional Golf Management program is an asset.
CPGA designation is an asset.
Previous experience in a similar role in the golf business.
Valid Driver's Licenses and updated drivers abstract
Able to work flexible hours (early morning, evening and occasional split shifts)
Proficient in computer Programs (Microsoft Word and Excel, Reservation and POS systems). Previous use of the Golf Concept software progr