- To ensure a comfortable and friendly atmosphere for both guests and staff
- Print day tickets and season passes for guests
- Process season pass requests online and in person, print and distribute passes
- Handle cash including a daily float and debit and credit card transactions
- Respond to inquiries in person, via email and phone
- Promote and sell all products and experiences available at the resort
- Address customer service-related questions and concerns, escalating to the Guest Services Team Leader where appropriate
- Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc.) to provide accurate and up to date information to guests about resort services and products
- Know and adhere to the policies, rules and protocols outlined in the
Hotel Guest Services Agent - Fernie, Canada - Resorts of the Canadian Rockies
Description
Do you enjoy outdoor adventure? How about meetinglike-minded individuals who share a passion for mountain culture? Does a freeseason pass sound like a good perk to you? If you answered yes to any of thesequestions, Resorts of the Canadian Rockies is the place you want to work.
We are looking to fill the position of Guest Services Agentat Fernie Alpine Resort . You smile and warmly greet our guests as theirfirst point of contact at resort; nothing is too much trouble for you. Youprioritize guest experience and teamwork. The ideal candidate will have strongcustomer service skills and a positive attitude. Come join our team and enjoy perks such as discounts onlodging and lessons, employee events, food and beverage discounts, and muchmuch more
You Will: