Customer Service Representative - North York, Canada - United Restaurant Supplies

United Restaurant Supplies

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

United Restaurant Supplies Inc.
Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail.

Our culture is built on a set of Cornerstone values we believe make us unique:

Our customers come first. We're driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise.
We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it's a financial incentive, other times an award, always a genuine thankyou.
The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it.
Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.
Strong relationships break down barriers and promote innovation and cooperation. By working as an openminded, responsive team, we achieve excellence.
Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other's talents and contributions keeps us at our best.
We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion.

We offer our employees very competitive benefits:

Profit Sharing
Healthcare Benefits
Matching Retirement Contribution
Overtime Compensation Over 40 hours
Training & Development and Growth Opportunities

We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management.

Come join our team and build your career with us

Position Summary:

As the Gordon Food Service supplier of smallwares, United is innovating in this space and looking for a driven, entrepreneurial and analytical Inside Sales Representative.

Reporting to the Customer Service Supervisor, this role requires well-honed skills in customer management, follow up, as well as a passion and vision to be part of the company's long-term growth.

Roles and Responsibilities:

Build and maintain relationships with new and existing United customers and accounts. Regular customer communication activity and follow up.
Ability to answer customer questions regarding the technical information, pricing, delivery and order status information
Provide value to customers and improve customer perception of United as an expert in both the Restaurant Equipment and smallware category.
Sourcing products and working with vendors to establish item lead times in order to effectively communicate availability with the customer and manage expectations while improving service levels.
Collaboratively work with internal departments.
Respectfully and capably represent the best interests of United Restaurant Supplies in all internal and external dealings.
Will be expected to learn the entire portfolio of the department
GFS Sales, Direct Sales, Staging Orders, Credits and Returns and Sourcing.

Required Skills and Qualifications:

Demonstrated Sales (inside) and/or Customer Care experience.
A working knowledge of foodservice equipment and supplies.
Two years previous food service industry customer service experience or an equivalent combination of education, training, and experience
Postsecondary diploma or degree in a related discipline preferred, or other jobs related or equivalent business experience.
Working knowledge and prior experience using the Auto Quotes program
Effective communication in an open and direct manner; conveys information clearly andconcisely, with strong written and verbal communication skills.
Strong listening skills understand and reflect accurately on the message.
Solid administrative skills accurate with information and transactions.
Team player; actively participates to create and execute on team goals.
Able to track multiple sheets at the same time as well as coordinate with the different departments regarding ETAs, ship dates and delays
Process large orders from start to finish with effective follow up and communication
Able to use multiple systems such as SAP, Genesis
Able to cater to different customers from direct businesses and Distribution Centre
Flexible in wearing multiple hats helping other team members when required
Able to analyze the data with strong attention to detail

Preferred Qualifications:

Knowledge of Genisys, SAP and MS Excel.
Proficiency with Google apps.
Knowledge of the Smallware category is preferred
French language will definitely be an asset

We thank all applicants for their interest, however only those selected for the next stage will be contacted. United Restaurant Supplies is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse ta