Team Lead, Portfolio Administration - Toronto, Canada - HomeEquity Bank

HomeEquity Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio.

As the only bank solely dedicated to serving homeowners 55 and up, we're passionate about helping Canadian homeowners live retirement on their terms.

We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness

The role provides management support and acts as Subject Matter Expert (SME) for any Portfolio Administration inquiries and handles second-level internal escalations for our products and contract nuances within the Portfolio Administration team.

MAJOR ELEMENTS OF THE ROLE

Key accountabilities of this position include:

Assist management in developing, coaching, mentoring, and leading the team through new process changes, fostering change to build overall consistency.
Act as a liaison between the Portfolio Administration, Operations, and the Client Relations teams
Assist directly with project work and help with quality control testing on some of our day to day processes.
Handle escalations quickly and take ownership of them.
Conduct investigations on complex situations resulting from various contract stipulations, and document new procedures to be built into Standard operation Procedures (SOPs).
Perform Quality control checks on various documents/tickets.
Provide feedback and knowledge for updating and evolving our KPIs and other measures.

Specific elements of the team include:
Property Taxes and Insurance

Coordinate customer confirmation of property taxes
Review insurance policies for adequacy of coverage
Follow up to confirm payment of property taxes

Regulatory Communications

Coordinate regulatory communications as required

Payment Processing

Manage exceptions, escalations, adapt to unique requests etc.

Operations Coordination

Liaise and coordinate with external partners (e.g. appraisers, lenders, etc.) and internal partners (e.g. Sales Agents, Underwriting, etc.)
Communicate file specific requirements
Ensure timely receipt and processing of required documentation
Review and validate documentation required for processing of new mortgages for

- accuracy and adherence to regulations and guidelines

Mortgage Discharges and Other Legal Changes

Process full and partial discharges
Evaluate and process severance/subdivision documentation
Review and coordinate POA / PGT requests

SKILLS AND EXPERIENCE REQUIRED

Qualifications:

Ability to train and coach team members while providing feedback.
Strong communication and conflict management skills.
University degree or community college diploma.
Strong relationship management skills.
Wellorganized and equally comfortable working independently or as a contributing member of a collaborative team.
Sound understanding of the current financial services environment.
Thrives on variety and continuous improvement.
Strong analytical skills and attention to detail, thorough, accurate, and organized.
Resultsoriented individual and able to manage timesensitive information.
Ability to think critically, demonstrate solid problemsolving skills and good judgment.
Strong computer skills, MS Office and ability to adapt to and understand CRM platforms (salesforce etc)
Bilingual skills (English and French) are an asset.
Experience with legal contracts is an asset

Working Conditions Unique to Job

Hybrid 3 days a week in office

WHY WORK AT HOMEEQUITY BANK?
Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture - With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto's Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures , the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities