Lead, Indigenous Patient Experience, Cultural - Burnaby, Canada - PHSA

PHSA
PHSA
Verified Company
Burnaby, Canada

1 month ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description

Lead, Indigenous Patient Experience, Cultural Safety and Partnerships
BC Mental Health & Substance Use Services

Burnaby, BC


What you'll do

  • Lead development, implementation, and evaluation of BCMHSUS Indigenous Health Action Plan, ensuring alignment with PHSA's Indigenous Health team, the Calls to Action of Canada's Truth and Reconciliation Commission, the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), and the findings and recommendations of In Plain Sight, with the aim of improving patient experience and health care outcomes for Indigenous people accessing BCMHSUS services. Manage the promotion, monitoring and evaluation of the Plan, ensuring effective systems, practices, policies, and timelines are met.
  • Provide strategic and operational leadership to correctional health centres, adult mental health and substance use services, and forensic psychiatric services, with the aim of identifying and addressing existing barriers for Indigenous people accessing BCMHSUS services.
  • Provide leadership and education on principles of Indigenous cultural safety, patient experience, community engagement with health professionals, leaders, and researchers across BCMHSUS, with the aim of transforming service delivery, research, and organizational culture. Identify educational needs that support program and organizational objectives. Facilitate seminars and workshops. Develop educational tools. Use effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of outcomes and operational requirements.
  • Identify critical barriers and issues impacting BCMHSUS and PHSA's commitment to providing culturally safe and person
- and family-centered care to Indigenous patients, clients, and families by assessing outcomes, gathering formal and informal data, recommending corrective actions, and leading and supporting actions.

  • Identify and evaluate new initiatives, partnership opportunities, new developments and trends in Indigenous health services planning through literature review, contact with peers at other organizations, professional associations and attendance at seminars, workshops, and conferences.

What you bring

Qualifications

  • A level of education, training, and experience equivalent to a master's degree in health services administration, Social Justice, Transformative Organizational Change or relevant health care discipline with a minimum of five (5) years recent, related experience in project management as well as facilitating and managing consultation processes involving a wide range of stakeholder groups, including Indigenous health organizations.

Skills and Knowledge

  • Demonstrated knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including gendered colonial violence supported by significant knowledge of Canadian and Indigenous ideologies.
  • Demonstrated extensive knowledge of health issues, and especially the determinants of health, legislation and public policy affecting Indigenous people. Knowledge and appreciation of the unique history, cultures, and rights of Indigenous Peoples in Canada is required.
  • Experience or working knowledge of health systems and policy, organizational change, antiIndigenous racism, resistance to change, population health, illness prevention, health promotion, mental health and substance use, knowledge exchange and change management.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statu
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