Strategic Client Executive - Toronto, Canada - LifeWorks

LifeWorks

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.

As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Strategic Client Executive

Growth & Strategic Partnerships

Canada National

Full Time

As a Client Relationship Partner, you will be joining the TELUS Health Growth and Strategic Relationships team responsible for leading the relationships and development of key enterprise accounts.

Account products and services will focus on the many solution lines within TELUS Health, in addition to cross-sell opportunities throughout our broader organization, including TELUS Business Solutions (TBS), TELUS Agriculture & Consumer Goods (TAC), and TELUS International (TI).

Our mandate is to ensure our clients are receiving a holistic and integrated support program allowing them to focus on their business objectives.

If you are passionate about your clients' business and are growth minded - this role might be for you.

Builds long-term, trusted relationships

Builds an indepth understanding of the client's business objectives
Acts as a trusted advisor to the client, providing insights and solutions that are relevant to their business or industry
Sets a clear vision, strategy and plan for deepening and expanding the client relationships for which they are responsible

Drives revenue growth through consultative sales

Builds and leads strategy to grow year over year revenue by aligning with client's key priorities
Leverage all product and service lines to complete a holistic growth plan that meets the needs and objectives of clients
Protects existing revenue by ensuring client satisfaction, adding value and at times leading the renewal process
Understands client's buying process and effectively engages in the budgeting cycle

Navigates complex relationships

Makes connections at all levels of client's business with a strategy to engage executives and expand relationships across the organization
Ability to engage stakeholders, including influencers
Builds strategies to develop and manage global relationships
Ability to manage internal relationships across business lines to execute on client strategy

Mobilizes internal client teams

Leads all aspects of the client strategy ensuring that all team members are engaged
Facilitates an integrated approach to client delivery ensuring that teams have a thorough understanding of their client across delivery areas
Energizes and motivates internal teams to ensure high levels of client satisfaction and to identify and progress opportunities for growth
Supports and holds internal client teams accountable to resolve service delivery issues when they arise
Acts as a mentor or coach to internal team members by coaching them on strategy, reviewing content and providing them with opportunities to shine

Leverage full suite of TELUS Health capabilities

Creates twoway dialogue with clients to identify market trends, understand gaps and test new solutions
Mobilizes the right expertise and capabilities from across the organization to bring the right solutions to clients
Designs solutions that fit by blending all TELUS Health services, solutions, and technology capabilities
Develops thought leadership and client ready content that can be shared across the business

A Strategic Client Executive will excel at:

Building strong trusted advisor relationships
Building deep understanding of client's business and the client themselves (their individual value drivers)
Seeing things through the client's lens able to deliver tailored messages that resonate with the client
Opening new opportunities to crosssell across all business lines to existing clients, driving sustainable revenue growth
Establishing credibility with senior leaders
Navigating and coordinating the right internal resources to create solutions, address challenges and remove barriers
As a leader in the organization, providing handson support and/or sponsoring enterprise projects as needed
Translating industry knowledge, competitive market dynamics, general business acumen and deep understanding of client's business into value added insights & solutions

Additional requirements:

Business experience that includes directly managing and supporting complex clients
A strong knowledge and understanding of the TELUS Health solutions and capabilities
A strong understanding of Canadian benefit plans and the mental health landscape are key
Consulting or HR administration/outsourcing experience is an asset

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.