Production Support Analyst Iii - Montréal, Canada - eTeam Inc.

eTeam Inc.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

**Job title:

12 Months**
Responsibilities:
Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
Support product deployment life cycle for new releases, standards and patches.
Ensure support documentation is kept uptodate and published in prescribed tools according to the Bank's standards.
Provide support for projects along with timely reporting on status updates and risks.
Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
Coordinate postmigration validation in production environment with users, and coordinate endtoend testing as necessary.
Participate in governance and audit initiatives and support the resolution of noncompliance findings/recommendations.
Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
Participate in global projects working with teams from US, Canada, Paris, India.

Minimum required qualifications

Must have experience with UNIX, Linux and Shell Scripts.
Must have experience with Oracle (preferred) SQL and PL/SQL.
Ability to work under pressure to support critical 24x7 production platform.
Must be able to work flexible hours (morning shift, evening shift, weekend support).
Experience of working with geographically diversified teams.
Must possess strong problemsolving skills.
Must be fluent in written and verbal communication in English.
Must possess time management and priority management skills.
Must be a team player while being able to work autonomously.

Preferred qualifications:

Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, encryption, IBM MQ Series etc. will be an asset.
Ability to use Excel for data analysis and reporting is an asset
ITIL Framework knowledge will be an asset