IT Operations Lead - Toronto, Canada - GHK

Description

Requirements:

• Develop and implement strategies for the organization's IT operations, including the deployment,

- maintenance, and support of all IT systems and infrastructure

• Oversee the management and performance of the organization's IT systems and infrastructure,

- including servers, networks, and storage

• Possess strong technical skills and act as a handson technical lead and handle escalation for level
• 3 tickets
• Manage clients infrastructure and Azure implementation and migrations
• Actively work on level 3 ticket escalations, Azure AD, Azure network, Azure virtual servers,

- migrations and firewalls

• Identify client gaps and environments, for upgrades
• Possess Account Management capabilities
• Ability to lead and manage the IT operations team, including assigning tasks, training, and

- performance management

• Collaborate with other members of the IT leadership team to develop and implement IT policies

- and procedures, standardize practices

• Ensure the security and compliance of the organization's IT systems and infrastructure
• Manage the organization's IT budget and client and vendor relationships
• Standardize new procedures for efficiencies
• Work closely with business leaders to understand and support their IT needs

Qualifications:

• Bachelor's degree in computer science or a related field
• Minimum of 5 years of experience in IT operations, with experience in a senior or team lead

- function

• Ability to effectively lead and motivate a team
• Experience in a Managed Service Provider (MSP) Environment.
• Strong technical skills and handson experience with troubleshooting level 3 tickets
• Experience with Azure Infrastructure and implementation, virtual machines, Firewalls, Azure AD
• Strong understanding of IT systems and infrastructure, including servers, networks, and storage
• Experience with security and compliance standards and best practices
• Excellent communication and interpersonal skills, with the ability to effectively communicate with

- both technical and non-technical stakeholders

• Strong problemsolving and analytical skills, with the ability to identify and troubleshoot complex

- technical issues

• Experience with budget management and vendor relationships is a plus

Salary:
$100,000.00-$110,000.00 per year


Benefits:

• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

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