Product Specialist - Oakville, Ontario
Only for registered members Oakville, Ontario, Canada
1 month ago
* This salary range is an estimation made by beBee
Job summary
Grow Your Career as a Product Specialist in a Growing Company. You'll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.
Responsibilities
- Maintain in-depth knowledge of the ZPI software suite and its supporting software
- Capture feedback from clients for improvements and enhancements to software.
- Assist with the creation and maintenance of user facing documentation and videos.
- Contribution of potential enhancements to the Software Roadmap.
- Coordinate with others in technical support to resolve customer issues in a timely manner.
- Provide product training and respond to customer issues and requests
- Respond, update and resolve customer reported issues in ticketing system - escalating where required.
- Assist programming department with product testing and software bug verification.
- Train and coach users and plant champions on system-related questions, issues and inquiries.
- Assist on-site teams with software upgrades and installations from Oakville office.
- Quickly address customer questions and concerns via online chat, phone and email.
- Support other ProMach divisions in targeting specific client accounts for sales activity.
- Assist sales team during presentations, meetings, or webinars with clients.
- Other duties as assigned by General Manager
Qualifications
- Experience in a technical support role.
- Good interpersonal skills and ability to handle a multi-tasked role with good organizational skills.
- Advanced critical thinking skills displayed by ability to find creative solution to problems.
- Comfortable giving presentations and speaking to large groups.
- Ability to learn new systems quickly.
- Strong business acumen and technical analysis skills are required for this position.
- Ability to travel domestically and internationally.
- Experience in an industrial environment would be an asset
Job description
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