Project Manager Ii - Vancouver, Canada - TELUS

TELUS

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA- Req ID: Jobs by Category: Security & Automation- Job Function: Project/Program Management- Status: Full Time- Schedule: Regular
Description:

Ready to grow a new business and transform an entire industry?

Join Our Team
Peace of mind matters to our customers, so it matters to us.

By using our premier networks, technology and services, we are making homes and businesses safer and more convenient for our customers with creative products and service offerings.

TELUS' National Security Enablement team brings the power of smart technology to life for our residential and business customers.

As we grow, we will continually strive to improve - and we are seeking a forward-thinking Project Manager II with a passion for continuous improvement and delivering success on strategic, cross-functional programs.

About the National Security Enablement (NSE) team:

We are an engaged and high-performing team dedicated to helping TELUS become the largest and best security and automation company by driving exceptional growth through offering the best customer and team member experience in Canada.

We are a team of dedicated professionals with the common goal of transforming the security and automation business within a supportive and goal-oriented environment.

Here's the impact you'll make and what we'll accomplish together

This is a career-shaping opportunity that will truly develop you into a business athlete by working in and across our end-to-end Smart Security and Automation business.

We operate in an ambitious start-up environment and collaborate with teams across multiple functions including Marketing, Product & Service Development, Contact Centers, Field Technicians, and Technology Strategy.

Together with members of these teams, you will lead key project streams and support operations across multiple customer segments including residential, small business, and commercial customers to deliver extraordinary customer experiences.

This is a career-shaping journey that will set you apart from many as you will play a critical role in building and growing a world-class smart home automation business at TELUS.

What you'll do

As a Project Manager II on the National Security Enablement - Security Technology Migrations team, you will ensure the successful end-to-end integration of our valued customers and teams by delivering on post-acquisition programs.

Don't miss this opportunity to join a fast-paced, high-performing, entrepreneurial team.

Here's how:

Your primary responsibility will be to support cross-organizational integration programs to help us achieve and maximize synergistic values stemming from our Smart Security and Automation acquisitions.

You will ensure that we deliver on our business objectives while delivering a best-in-class customer experience.

Your key responsibilities include:

Leading key streams on transformational projects across functional teams with excellent project management and change management rigor
Facilitate and support strategic discussions and recommendations at the manager and director level
Enable strong interlock and teamwork across all segments of the organization to ensure strategic and transformational initiatives are aligned
Identify risks and collaborate to remove program roadblocks
Drive the evolution of our endtoend customer service support model in order to achieve our ambitious growth and crosssell targets
Provide thought leadership in solving complex problem statements across all customer segments of our Security base (Residential, Small Business, Complex/Commercial)
Foster a highenergy, resultsoriented, inclusive work environment through collaborating with peers across the organization

Qualifications:

You're the missing piece of the puzzle

Minimum 4+ years' experience delivering complex transformation programs across crossfunctional business areas
Proven problemsolving, strategic, and analytical capabilities with a convincing track record of setting and delivering against key metrics
Experience in change management
Excellent verbal and written communication skills, the ability to succinctly and clearly explain tactical plans, expectations and strategy to frontline teams and managers, as well as to your peers and supporting executives
Passion for working in a dynamic, highperformance culture
Unsatisfied with the status quo and constantly on the lookout for industry best practices, technology trends, and customer experience opportunities to find and lead the next best transformation
Proficiency in Microsoft (MS) Office (Excel, Word, PowerPoint), and Google Suite (Slides, Docs, Drive, Hangouts, etc.)

Great-to-haves

Knowledge and experience in the security industry is an asset, particularly as it relates to product and technology knowledge
Certifications in performance improvement and/or project management