- Ensure proactive routine maintenance deadlines are met while keeping active equipment above contractual requirements.
- Work closely with multiple internal and external teams to identify and resolve customer related issues resulting from equipment deficiencies. Initiate internal escalations, as necessary.
- Work closely with Field Services Manager and Client Services Team to keep service levels high.
- Create work plans for and assign daily duties to Field Service Technicians
- Conduct onsite and remote surveys of new Automated Enforcement Sites
- Assist with the creation and delivery of internal training programs
- Work with contractors and Field Service Technicians on new approach builds on construction sites.
- Other duties and/or responsibilities assigned by Client Services Manager.
- Ability to travel within Ontario for job duties with short notices.
- Associates Degree or Technical Institute certificate in a technical field (engineering or computer science) or related work experience.
- Experience in digital photography, network installation and computer technology is required.
- Ability to work outside with minimal supervision required.
- Valid Canadian drivers license with good driving required.
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
Supervisor, Field Services - Toronto, Canada - Verra Mobility
Description
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Essential Responsibilities:
Qualifications:
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: