Experienced Server - Coquitlam, Canada - Hard Rock Casino Vancouver
Description
Do you have a knack for building relationships with regular guests who might know you on a first-name basis? We are looking for a self-motivated, enthusiastic and guest service-oriented
Server to join our Food & Beverage team Come create legendary moments with our guests when taking orders, serving food and beverages, and setting up daily counter displays.
Duties and Responsibilities:
- Providing the VIP rock star experience for each and every one of our guests by taking orders, preparing drinks, greeting them by name and ensuring ultimate satisfaction
- Assisting other Servers as necessary
- Clearing tables, removing glasses and restocking if required
- Taking guest orders and making recommendations
- Handling payments by credit card, debit cards and cash
- Entering transactions into the Squirrel (Point of Sales system)
- Serving large parties/groups
- Informing guests of any daily specials
- Explaining how menu items and beverages are prepared
- Presenting bills upon request and taking payments
- Ensuring food is expedited in a timely manner
- Restocking and replenishing areas as required
- Covering other sections if required
- Liaising and communicating effectively with all appropriate operational departments
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed
Qualifications:
- Legendary guest service skills with a "Make it Happen" attitude
- 1 year Serving experience
- General knowledge of alcoholic beverages
- Legendary guest service skills with a "Make it Happen" attitude
- Understanding of yourself as well as others when communicating with team members and guests
- A passion for providing Rockin' It Service to our internal guests in the quest of achieving service excellence
- Live HRCV's Values all day, every day: Respect, Original, Caring, Kickin' Service, Integrity and No Excuses
- Serving It Right, or the ability to obtain a Serving it Right Certification
- The ability to stand for long periods of time
- Exceptional interpersonal and communications skills
- Excellent multitasking skills
- The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)
Your benefits could include:
- Extended Health Care
- Dental Care
- Company matching RRSP program
- Employee Discounts
- Employee & Family Assistance Program
- Paid wellness days
Hard Rock Casino Vancouver 2080 United Boulevard Coquitlam, BC V3K 6W3
Job Types:
Full-time, Part-time, Permanent, Casual
Part-time hours: 10-40 per week
Salary:
From $15.65 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- Night shift
Supplemental pay types:
- Overtime pay
- Tips
Ability to commute/relocate:
- Coquitlam, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you 19 years of age or over?
- Are you legally entitled to work in Canada?
- Are you comfortable working evenings and weekends?
- What restrictions do you have in your availability?
- How many shifts are you looking to work a week?
- Are you able to carry a full tray of drinks across the gaming floor?
- Why do you love serving?
Experience:
- serving: 1 year (required)
Licence/Certification:
- Serving It Right (preferred)
Work Location:
One location
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