Banking and Payments Operations Manager - Toronto, Canada - Relay Financial

Relay Financial

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform.

We're building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience.

Ultimately, we help SMBs be 'on the money'.

Relay is entering an exciting new chapter of growth. We're looking for a

Joining Relay means an opportunity to make a huge impact in building solutions with the potential to reach 29 million small businesses across North America.

If you thrive on growth and solving real customer problems, we want to hear from you Please note that we are a hybrid environment and choose to collaborate in the office twice a week.

What You'll Be Doing:

Utilize our BaaS and partner bank to expand the list of acceptable KYC/KYB documents
Decrease transaction issues by monitoring ACH functionalities, ensuring that RDC acceptance rates are within industry standards, and collaborating with our BaaS provider to optimize check deposit rules
Orchestrate shipment, dispute fillings, and the implementation of new features to upgrade the overall card experience Investigate and escalate rare customer issues regarding transactions and approvals
Spearhead major product releases with our BaaS provider and other key thirdparty organizationsCollaborate with external stakeholders such as our partner bank to ensure the language used in new product launches is wellaligned
Coordinate any necessary legal changes including the adjustment of terms and conditions, deposit agreements, and cardholder agreements
Identify and partner with new payment rails that unlock innovative ways for customers to pay and get paid
Own key thirdparty vendor relationships that strengthen the customer experience
Collaborate closely with departmental stakeholders across Relay, including Product, Risk, Customer Support, Marketing, and Sales teams

Who You Are:

You have 5+ years of experience and management in banking and payment processing from both a B2B and B2C lens
You have managed and owned projects that are focused on data investigation
You have experience managing multiple core vendors, and are wellversed in stakeholder relationships
You are familiar and wellversed in data insight toolings such as Metabase, Looker, etc.
You consider yourself to be an exceptional project manager and handle context switching between projects and stakeholders with ease

Bonus Points:

You have knowledge of the US Banking system including NACHA, wires, and BSA
You have knowledge of SQL or other tools to drive data investigation projects
You have experience with project leadership between crossfunctional teams

Our Commitment To You:

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Competitive salary and meaningful equity: every team member gets a piece of the pie.
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Comprehensive health benefits:we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need.
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3 weeks vacation + end of year holiday shutdown: we take time off to reset and recharge so we come back better for our customers.
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Hybrid work environment: we love collaborating and connecting in-office two times a week and offer catered lunches and a snack/beverage program for the days we're in office. Don't forget to bring in your furry friends
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Personal and professional growth:support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
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Top-tier equipment: we're a Mac environment and we'll make sure you have everything you need to produce your best work.
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Team-first culture: we're passionate about working collaboratively, bonding through team events, and most importantly having fun.

The Interview Process:

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Stage 1:A 30-minute Google Meets call with a member of the People team
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Stage 2:A 45-minute Google Meets video call with our Head of Risk
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Stage 3:A 45-minute Google Meets video call with members of the Product, Support and Operations team, partnered with a take-home writing sample assessment related to payment operations
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Stage 4:A 30-minute Google Meets video call with the CEO of Relay

What's Important to Us:

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority.

We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.