User Support Technician - Sherwood Park, Canada - Global Studios Inc

Global Studios Inc
Global Studios Inc
Verified Company
Sherwood Park, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 33 to 40 hours per week
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 3 months to less than 1 year
  • Experience: Experience an asset
- or equivalent experience


Work setting:


  • Willing to relocate
  • Help desk
  • Consulting firm

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision:


  • 1 to 2 people

Computer and technology knowledge:


  • Android
  • MAC
  • Networking software
  • Networking hardware
  • Intranet
  • Internet
  • Servers
  • Multimedia software
  • Word processing software

Security and safety:


  • Basic security clearance
  • Criminal record check

Transportation/travel information:


  • Own transportation
  • Valid driver's licence
  • Public transportation is available

Work conditions and physical capabilities:


  • Fastpaced environment
  • Attention to detail
  • Sitting

Personal suitability:


  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Team player

Screening questions:


  • Are you available for shift or oncall work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • What is the highest level of study you have completed?

Green job:


  • Involves duties and responsibilities that lead to positive environmental outcomes

Other benefits:


  • Free parking available
  • Onsite amenities
  • Parking available
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