Head of Client Care - Montreal, Quebec, Canada

Only for registered members Montreal, Quebec, Canada

5 days ago

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Job summary

We are searching for a Head of Client Care to join our dedicated team, playing a crucial role in elevating our client experience and driving trust, retention, and long-term satisfaction.

Responsibilities

  • Lead proactive outbound calls to clients a few days after their photoshoot to gather feedback, answer questions, and provide reassurance on next steps (photo delivery, selection process, timelines).
  • Ensure clients feel supported,
    heard,
    and confident throughout the post-shooting journey.

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