Job ID #31366: Supervisor- Facilities Technical Services - Hamilton, Ontario

Only for registered members Hamilton, Ontario, Canada

3 weeks ago

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Join our diverse team of talented and ambitious staff who embody our values of sensational service courageous change steadfast integrity collective ownership and being engaged empowered employees Help us achieve our vision of being best place to raise child age successfully Contribute technology-based operations division strong computer software background particularly facility management applications combined good understanding facility maintenance Reporting Manager Facilities Planning Business Solutions responsible for daily operations Facility Service Center oversee day-to-day activities customer service reporting metrics provide analytical required division liaise corporate IT projects improve enhance business processes related facilities management Participate committees groups related technology support services required Supervise Facility Service Centre Operations oversee day-to-day operations centre ensure excellent customer service areas work-order lifecycle management dispatching close-out customer follow-up working collaboratively supervisors team members assist facilitate dispatching work internally external vendors tracking monitoring work order life cycle completion participate service contract administration procurement team booking boardrooms City Hall forecourt public use spaces creating utilization reports boardroom bookings overseeing coordination approval process facilitating small move management tracking monitoring service level standards report accordingly scheduling work Standard Operating Procedures SOPs preparing maintaining SOPs supervising building automated systems control team managing upgrades new technologies budgeting long-term life cycle planning working collaboratively Centralized Call Centre ensuring information shared both departments acting subject matter expert providing information Overseeing administrative tasks preparing boardroom booking reports KPI reports ad-hoc reports fixing mobile phone issues field operations applications ordering technology related systems required Ensure all assigned KPI targets met assigned area responsibility Assist continual improvement process performance design implementation various initiatives implementing Quality Management procedures protocols performance standards related facility management Responsible developing project-based work plans managing associated projects meet measurable objectives personal team performance responsible performance full part time staff motivation supervision interviewing hiring orientation training disciplining performance reviews confidential matters timely completion administrative functions reporting labour management accordance policies procedures collective agreements implement quality service approach ensuring highest level of customer satisfaction acts mentor staff providing ongoing coaching team building direction ensuring that levels served Acting primary contact problem situations interpreting ensures compliance applicable legislation relating occupational health safety Act W.H.I.M.I.S Provincial Federal Act Standards Union Agreements Responsible Operating Capital Budgets manages expenditures meet budget targets performs duties assigned directly related major responsibilities minimal supervision direction Qualifications University College education computer science software or technologies combine experience equivalent combination education can apply Please note this position requires valid Class G driver licence proof thereof required after hire Salary Grade 5 Hours per week Disclaimer advised Human Resources audits resumes internal external applicants ensure validate provided consistent trustworthy falsification information provided any time throughout recruitment process may grounds disqualification discipline up termination Terms equal opportunity employer committed inclusive barrier-free recruitment selection processes Consistent Values Corporate Culture Pillars committed equitable treatment respects barrier-free employment accommodation without discrimination will provide accommodation applicants aspects hiring process point undue hardship need please contact Human Resources soon make appropriate arrangements
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