Patient Experience Coordinator - Stouffville, Canada - The Rehab Grid Physiotherapy and Sports Performance

Description

Are you a friendly and organized individual who thrives in a dynamic healthcare environment? Do you have excellent communication skills and a passion for providing exceptional customer service? If so, we have an exciting opportunity for you to join the Rehab Grid team as a Patient Experience Coordinator.

About Us:

The Rehab Grid is a multidisciplinary rehab clinic dedicated to helping our patients recover from injuries, improve their physical well-being, and enhance their overall quality of life.

Our team of experienced physiotherapists, massage therapists, chiropractors, and admin staff work collaboratively to deliver personalized care and effective treatment plans.

Job Title:
Patient Experience Coordinator

Location: 5892 Main St. Stouffville, ON

Responsibilities:

• Warmly Greet and

Assist Patients:
_ You will be the first point of contact for patients visiting our clinic. Greet them with a friendly and welcoming demeanor, ensuring they feel comfortable and supported throughout their visit.

• Appointment Scheduling:_ Efficiently manage appointment bookings, rescheduling, and cancellations. Work with practitioners to optimize scheduling and minimize wait times.
• Patient Records Management: _Maintain accurate and confidential patient records, ensuring all information is updated and organized properly in our electronic health records (EHR) system.
• Billing and Payments:_ Handle patient payments, process insurance claims, and assist with billingrelated inquiries.
• Maintain Reception Area:_ Keep the reception area clean, organized, and presentable.
• Support Clinic Operations:_ Collaborate with the clinic team to ensure smooth daily operations and support other administrative tasks as needed.

Requirements:

• Excellent Communication Skills:_ Strong verbal and written communication abilities are essential for this role. Fluency in English is required.
• Customer Service Oriented:_ A friendly and patientcentric attitude is a must. Previous experience in customer service or a healthcare setting is advantageous.
• Organized and Detail-Oriented:_ The ability to multitask, prioritize tasks, and maintain attention to detail is crucial in this role.
• Technology Proficient:_ Comfortable using computer systems, electronic health records (EHR), and basic office software.
• Professionalism:_ Demonstrate professionalism, empathy, and confidentiality when dealing with patients and their sensitive information.
• Availability:_ Monday, Wednesday and Friday with some Saturdays as needed.
• Preferred Qualifications:_ While not required, experience in a similar receptionist or administrative role within a healthcare environment is a plus.
• Eligibility to Work:_ Applicants must be legally entitled to work in Canada

How to Apply:

Join our team at The Rehab Grid and contribute to making a positive impact on the lives of our patients.

We look forward to welcoming you onboard


Job Type:
Part-time

Part-time hours: 15-20 per week


Salary:
From $20.00 per hour


Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location:
In person