Customer Success Coordinator - Vancouver, Canada - Smile Innovations Group

Smile Innovations Group

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT SHANTO DENTAL

Hiring the right people, in the right roles_

Shanto Dental Ceramics, a cutting-edge full service Dental Laboratory, with its main operations in Vancouver and a recently opened office in Kelowna.

As an industry leader, Shanto sets itself apart from the competition, by delivering valuable technical expertise and service excellence to their clients.

Experienced with the latest materials and techniques, all aspects of CAD/CAM technology, Advanced Esthetic cases, Implant Planning and Restorations, Shanto has built a respected reputation within the industry, which continues to drive growth.

As new technologies evolve, changing the face of dentistry on all fronts, Shanto offers considerable expertise and support to clients around digital workflows, through training and education.

Known for providing an enhanced level of service, offering the automated efficiencies practices are looking for, Shanto is the laboratory of choice to dental clinicians and their teams, in Canada.

Description:

General Responsibilities:

Customer Service

Providing exceptional customer service.
Forwarding and connecting incoming calls.
Customer case communications and status updates.
Invoicing.
Scheduling patient appointments.
First point of contact for patients.
Assisting in AR processing.
General housekeeping.

Logistics

Shipping and receiving.
Case preparation.
Case progress tracking and coordination.
Production reporting.
ERP maintenance and optimization.
Inventory and pricing maintenance.

Qualifications:

Customer service extraordinaire background in busy, fast paced customer service roles, such as in the airline industry.
High attention to detail and accuracy.
Customer experience focused approach to problem solving.
Strong communication skills and command of the English language.
Excellent time management skills; acts skillfully with a sense of urgency.
12 years' experience in logistics role in a fastpaced environment desirable.
Dental background desirable.
Experience working with Microsoft Office Suite of Products.
ERP software experience and knowledge.
Aptitude for learning technical information.