Primrose Restaurant Supervisor - Banff, Canada - The Rimrock Resort Hotel

The Rimrock Resort Hotel

Verified Company

Banff, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We truly believe that our continued success is a result of our employee contributions.

Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies.

We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers.

It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

To supervise the day-to-day operations of the Primrose Restaurant.

Responsibilities:

Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
Provide leadership, problem solving and decision making in all areas
Provide ongoing training, motivating, and monitoring of staff
Achieve and/or exceed sales projections
Perform office duties such as scheduling, monthly inventory and passon
Assist in ordering product
Conduct employee performance reviews
Provide discipline when necessary and complete required documentation
Handle guest requests and complaints and authorize compensation when necessary
Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
Adhere to and enforce organizational policies and procedures
Actively contribute to a positive and motivating work place

Physical Demands

Requires significant walking and standing
Frequent lifting and carrying up to 11 pounds / 5 kg
Occasional lifting and carrying up to 22 pounds / 10 kg
Occasional sitting and use of a computer

Qualifications:

Completion of Grade 12 or equivalent
Postsecondary education in Hospitality/Tourism is an asset
Alberta ProServe Certification
Previous experience working in restaurant frontofhouse operations
Knowledgeable in a variety of liquor and wines
12 years of supervisory experience
Strong communication and interpersonal skills
Comfortable using Microsoft Word, Excel, and Outlook
Ability to remain composed while working in a fastpaced environment

This position receives gratuities in addition to the hourly wage.

Eligible for extended medical and dental benefits after completion of 6 months of full time employment.

Thank you for your interest in joining our team We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.