Family Services - Medicine Hat, Canada - Ronald McDonald House Charities Alberta
Description
Family Services & Programs Coordinator
Part-Time, 25-30 Hours per Week
Ronald McDonald House Charities Alberta (RMHCA) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.
Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.
RMHCA is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs.
We're currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton.
Your Role
You are responsible for working with RMHC Alberta families to ensure they have accommodations, general office administration, room check ins/check outs, and overall cleanliness and safety of the House as required on a day-to-day basis.
You also support in planning and execution of a variety of House programs and provides guidance and support to House volunteers.
This is a part time position based out of the Medicine Hat Ronald McDonald House, working 25-30 hours per week.
Your Key Responsibilities
Family Services
- Process room referrals, manage wait list, perform family checkins and checkouts, room inspections, room payments, liaise with hospital staff (social workers, nurses, doctors etc.) or other referring partners, and with third party payment agencies.
- Contact waitlisted families for next day to inform them of room availability.
- Sign in and engage with day use families, providing support if needed.
- Respond to family queries and concerns.
- Identify, respond to, report and record emergency risk situations in the manner communicated in training and in the emergency procedures manual.
- Ensure adherence to House policies by registered guests and/or their approved visitors.
- Accept and receive monetary and giftinkind donations.
- Use volunteer resources to support the unique needs of our families, develop and provide a broad range of activities that provide relaxation and fun.
- Promote and build upon a sense of community for families, within the House and broader community by developing a positive, compassionate, supportive and engaging environment.
- Work with the provincial Program Coordinator team to creatively provide and prepare special occasions around holidays within a multicultural community atmosphere.
- Provide orientation, stewardship and day of assistance to volunteers.
- Work with the General Manager to budget for any annual grants or donations that are directly set for programming.
- Assign tasks to volunteers as necessary, ensuring their time is utilized in efficient and effective manner.
- Update volunteers on new procedures and programs/services.
- Liaise with the General Manager with respect to volunteer performance or any concerns.
- Ensure proper cleanliness of the House inside and out.
- Liaise with the General Manager regarding required tasks on a as needed basis to support the families.
- Advise General Manager of any area requiring repair work and maintenance projects of infrastructure, including House appliances, furnace, water, heat, etc.
- Always ensure the safety and security of the house.
Required Qualifications
- High School Diploma.
- 2+ years' experience working with families and children.
- Strong interpersonal skills, capable of working with people with varied backgrounds.
- Ability to work in a fastpaced environment.
- Organized and motivated.
- Must provide a clear criminal record check including a vulnerable persons check.
What we Offer
- Competitive wage.
- Employee Assistance Program.
- Social events.
- Opportunity to participate in various committees.
- A culture built on our values of passionate, excellence, entrepreneurial, relentless, peoplefirst.
Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta.
We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve.
If you require accommodation, please advise us during the rMore jobs from Ronald McDonald House Charities Alberta
-
Stewardship Coordinator, Campaign
Edmonton, Canada - 4 days ago
-
Family Services Coordinator
Red Deer, Canada - 1 week ago
-
Stewardship Coordinator, Campaign
Edmonton, Canada - 1 day ago
-
Community Engagement Officer, Part Time
Red Deer, Canada - 3 weeks ago
-
Facilities Supervisor
Edmonton, Canada - 6 days ago
-
Administrative Officer
Edmonton, Canada - 3 weeks ago