Helpdesk Technical Support Technician - Kitchener, Canada - Grand River Hospital

Grand River Hospital

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
KW Campus

Work Type:
Full Time

Shift:
Non Union

**JOB SUMMARY: The Grand River Hospital Information Technology Department offers exciting opportunities for IT professionals. The Technical Support Technician - Desktop and Telecommunications reports to the IT Support Services Team Lead and provides Tier 2 support for all Information Technology users requiring assistance with incidents and requests relating to IT and Telecommunications technologies. The Technical Support Technician is responsible to track issues through to resolution and update the internal knowledgebase, escalating issues to other appropriate support teams. They are responsible for the administration, deployment, repair and maintenance of phones, mobile devices, personal computers, printers, peripherals and other related systems. They must also troubleshoot and resolve reported problem issues related to end-points, and identify network problems and coordinate structured cabling installations and repairs. Requires frequent travel to other GRH sites in the regions of Waterloo and Wellington. Contributes to ensuring there is a safe environment for patients, staff and visitors.

**QUALIFICATIONS: - Post secondary education in Information Technology and/or 3 years of direct Desktop Support experience

Knowledge and experience of customer service practices and ITIL methodology is required
Experience with support of Avaya and/or Cisco phone systems.
Excellent oral written communication skills is required along with strong documentation experience
Communicating the management of IT related projects while prioritizing daily incidents and requests in a timely manner
A+ certification or other recognized standing or certification an asset
APPLICATIONS WILL BE RECEIVED UNTIL THE POSTING IS CLOSED.

Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices.

We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to:

racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community.

We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Grand River Hospital is a proud member of the Canadian Centre for Diversity and Inclusion (CCDI).