Fitness Centre Member Experience Representative - Halifax, Canada - Canada Games Centre

Canada Games Centre

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia.

We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high performance sport & athlete development.

The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment.

Located in Mi'kma'ki, the ancestral and traditional lands of the Mi'kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

Position Summary

The Member Experience position is responsible for providing positive member service experiences, resources, and support to members, visitors and staff in our Fitness Centre.

A commitment to exceptional customer service and a love of the fitness and wellness industry is a must.

Responsibilities

Assisting members and visitors either by telephone, electronically, or face to face
Assisting Fitness Centre users with use of cardio and weight equipment
Respond promptly to member and visitor inquiries in the Fitness Centre
Handle and resolve member suggestions
Obtain and evaluate all relevant information to handle inquiries and suggestions
Sign in members and visitors to the Fitness Centre
Direct requests and unresolved challenges to the designated resource
Manage member accounts
Communicate and coordinate with internal departments
Follow up on customer interactions with next steps

Qualifications

Mandatory

Knowledge of customer service principles and practices
Strong knowledge of fitness and healthy living
A genuine desire to help others
Standard First Aid certificate or equivalent (including CPR C) must be obtained within 3 months of being hired
Previous customer service or retail experience

Desirable

AED Certification

Knowledge & Education

Experience working in either a community, fitness or sport setting
Analytical and problem solving skills
Good decision making skills
Be compassionate, patient and understanding

Working Conditions
-
This position is part-time and will include shifts in the early morning, afternoons, evenings and on weekends:

Work environment includes physical, emotional, and mental demands on an infrequent basis
Safe lifting, carrying, and first aid techniques must be adhered to
Exposure to loud noises and ability to concentrate in a busy environment

Compensation
- $14.00 per hour (plus 4% vacation pay)

What's in it for you?