Demand Generation Specialist - Montreal, Canada - Vention

Description

Are you ready to jump-start your career with one of the fastest growing technology companies in Montreal? Do you thrive by being surrounded by incredibly smart and driven people that push you to be better? Are you tech savvy, hard working and hungry to constantly learn? If the answer is yes, then we need to talk

Vention is looking for a Demand Generation Specialist to join our burgeoning Growth team. You will be responsible for identifying, engaging with and qualifying our time-sensitive inbound leads. You will play a crucial role in creating a high performing top of funnel by identifying quality leads for our sales team. You will act as a catalyst for the efficiency of our multi-channel go-to-market strategy and play a crucial in Vention's success.

Our Demand Generation Specialisits are the first point of contact for all new prospects to discuss Vention's products and services. This role is critical to the business as the team's goal is to have engaging conversations with our clients to discover their challenges, their requirements, and help them determine the most appropriate Vention solution for their needs.

In this role, you will:

• Inbound Lead Qualification: Manage all time-sensitive inbound lead sources by triaging, assessing lead quality for all inbound leads related to Vention's platform business. Ensure accountability for sales and customer services teams that are responsible for actioning the next steps.
• Inbound calls: Answer, qualify and route inbound phone calls through Vention's general phone line within required SLA during business hours, and return phone calls for messages left after hours. Transfer high quality leads to the appropriate sales team.
• Inbound chat: Answer, qualify and route online website chat discussions within required SLA during business hours, and ensure all offline chat requests are properly actioned on the following business day. Transfer high quality leads to the appropriate sales team.
• Website monitoring: Identify users that would benefit from a support touchpoint, and re-engage as needed. Complete qualification and re-assign quality leads to the sales team.
• Identify opportunities to manage time-sensitive inbound leads at-scale, including chatbots, automated IVRs, mass-personalized content, and direct-to-voicemail messages. Drive the operationalization of those opportunities to increase the scale of your impact on the business.

• A proven record of high achievement
• Intellectual agility and natural curiosity, especially when using technology tools (such as CRM, ticketing systems, automated marketing, etc)
• Superb communication skills: written and verbal
• Be passionate, interesting and interested. Your natural curiosity and high energy is one of your key differentiators.
• The ability to work in a fast paced, challenging (FUN) technology environment
• Ability to learn and absorb material quickly
• "One speed energy" self motivated with a constant sense of urgency
• Attention to the details; organized and metric-driven
• Professional acumen
• 0-2 years of related experience

How We Take Care of You

• Flexible paid time off and remote work policies
• Complimentary beverages and snacks so that you are fueled and ready for your day
• Global comprehensive health plans so you feel your best
• Career growth opportunities. Your future matters.
• Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
• Time off to volunteer and give back to your community.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Challenge
• Decision & Offer

‍Commitment to Equal Employment Opportunity

Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.

When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion.

We're passionate about helping you do your best work. Claim your seat and find out what you can do

If you're unsure if your experience perfectly matches our job posting, we encourage you to apply anyway We are happy to chat and get to know you better while you can understand the role as well