Receptionist - Langley, Canada - Verve Senior Living
Description
PHILOSOPHY:
Simply put, the purpose of The Village Langley, and all those who work here, is to enable the well-being of those we serve.
The Village aspires to be much more than a community that supports and cares for people living with a dementia diagnosis.
We strive to be a place where, through the dedicated service of our team members, each Resident has an enriched living experience and lives their own best life, each-and-every day.
The role of a Village team member is to facilitate an enriched living experience for each Villager by fostering and nurturing relationships; enabling Villagers to control and manage their day; enabling feelings of safety, security & connectedness to people and things that matter to each person; establishing trusting relationships with families; enabling learning of new things, and; making meaningful contributions within The Village and surrounding communities.
Our success is largely determined by the amount of joy, love and laughter experienced by each of those we serve - Villagers, staff, volunteers and local community.
ACCOUNTABILITY / OBJECTIVE
Responsible for the demonstration of outstanding customer service skills with residents, potential clients, families, staff and all persons visiting the Residence.
Participates in Continuous Quality Improvement program.
KEY RESPONSIBILITIES
- Greets Villagers, families and guests, in person or by telephone, to the Village
- Processes all telephone calls and ensures that messages are distributed promptly and appropriately
- Provides information about living at The Village to current and prospective Villagers
- Responds to resident service requests and refers to appropriate team members for action
- Processes incoming and outgoing mail, including supporting The Village Post Office
- Maintains accurate Resident and business files, as appropriate
- Accepts and signs for deliveries and ensures accurate paperwork flow
- Accepts payment for all resident services, including monthly rent, guest & staff meals, and ensures that appropriate cash handling and accounting protocols are followed
- Creates and executes the typing of notices or newsletters
- Maintains a daily census
- Performs duties of a clerical or word processing function
- Ensures the security of The Village by monitoring incoming and outgoing Villagers, guests, and others
- Communicates effectively with team members regarding tasks or services to be expedited by Village teams
- Shares responsibility, through inservice and education, in Village safety standards
- May assist in the replacement of Village staff in accordance with established protocols
- Performs a lead role, as defined, in performing Emergency services protocols
- Provides administrative backup support to all Village teams
- Recognizes safety hazards and assists in maintaining a safe, neat, clean environment for Villagers and staff
- Participates in The Village's ongoing Fire Prevention, Continuous Quality Improvement, Occupational Health and Safety, and Infection Control programs as required
- Responsible with all staff members to actively take part in the monitoring of all Villagers on a regular and ongoing basis to ensure their safety and wellbeing
- Performs other related tasks as delegated by the Office Manager or General Manager
BACKGROUND / QUALIFICATIONS
- Successful completion of high school
- Successful completion of the course Cracking the Dementia Code preferred
- Previous experience in cash handling, telephone answering and performing a reception function
- Proven computer literacy in Windows / Word / Excel with ability to use database programs, and emergency response systems
- Demonstrated success in customer service, with formal training in a customer service program, preferred
- Previous experience in the hospitality or senior living industries is preferred
- An outgoing, positive person with experience serving older adults
- Demonstrated ability in problem solving, listening skills, and working in a fastpaced environment
- Ability to use initiative and be flexible
- Ability to work evenings and/or weekends
The Village Langley is a pet friendly Community
**Two doses of an approved COVID-19 Vaccincation is required
More jobs from Verve Senior Living
-
Health and Wellness Manager
Markham, Canada - 3 weeks ago
-
Building Services Specialist
Alberta, Canada - 1 week ago
-
Cook
Oakville, Canada - 3 days ago
-
Life Enrichment Supervisor- Carp Commons
Carp, Canada - 1 week ago
-
Rpn - White Cliffe Terrace (Pt/casual)
Oshawa, Canada - 6 days ago
-
Registered Practical Nurse
North York, Canada - 3 days ago