Transit Management Systems Officer - Concord, Canada - York Region

York Region

Verified Company

Concord, Canada

2 weeks ago

Posted by:

Sophia Lee

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Job Description:

POSITION PURPOSE

MAJOR RESPONSIBILITIES

Provides technical and field support for the operation and maintenance of ITS hardware, software and technology infrastructure within the Branch in accordance with regulations.
Inspects, tests, maintains and repairs equipment and responds to emergency maintenance calls.
Collects field data from various locations and facilities within the Transit infrastructure to support software.
Supports equipment operating data and configuration; investigates, updates, tests and deploys configurations.
Support governance security and compliance reviews.
Assists in the evaluation of software.
Monitors network communications between TMS and Regional IT infrastructure.
Coordinates problem resolution processes with internal/external stakeholders and escalates as needed.
Identifies issues and consults with stakeholders to develop options and implement solutions.
Works with end users to perform data quality checks; reviews and evaluates the results of program and systems testing with stakeholders.
Identifies data collected by ITS systems; monitors for issues and assists with/implements resolutions.
Maintains problem and change logs.
Responds to inquiries and resolves concerns, as appropriate.
Participates on committees, work groups, task forces and special projects, as assigned.
Ensures services provided meet Regional customer service standards.
Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

Successful completion of a Community College Diploma in Information Technology, Computer Sciences or related field or approved equivalent combination of education and experience.
Minimum two (2) years demonstrated experience in resolving technical problems, including project implementation and support, network configuration, installation, upgrades and end user support.
Demonstrated knowledge of systems development processes using databases and programming languages.
Knowledge of transit and/or transportation industries.
Sound knowledge of project management techniques, task estimation, scheduling and control.
Knowledge of system development life cycle, including trends in the use of current information technology specific to Transit Management Systems and business processes.
Ability to be on call during weekends and statutory holidays, as required.
Valid Ontario Class "G" drivers license and free of any serious offences under the Highway Traffic Act.
Ability to work shift work and outside of regular business hours, as required.