Contact Center Opportunities for Indigenous - Ottawa, Canada - Scotiabank

Scotiabank

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 167868

Cost Centre:
costCenter

Employee Referral Program - Potential Reward: $1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Looking for a hybrid role with flexibility on where you work during the week? We have the job for you We want you to join our team and have the ability to work the way you want**
Who we are:Our Customer Contact Centre team is the 'heart of our operation'. When you join our Customer Contact Centre, you're joining an inclusive, award-winning workplace that delivers superior customer care for our customers. In your career as a Scotiabanker, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and our core values of respect, integrity, passion, and accountability. Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Scotiabank, we value diversity and what it brings to our teams and customer experiences. You will be welcomed into our Scotiabank family and have access to a large and growing Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background.

What you can expect:

In the first phase of the role, support is our main priority.

Our training team will guide you through a designated 9 weeks of training where we encourage curiosity to ask questions as part of your learning journey.

For three weeks, you will join a small team of up to new team members and develop your banking knowledge with the aid of a preassigned coach
You will be learning one product at a time maximizing your opportunity to be as comfortable with our products as possible.
The next phase of your journey will involve a blend of building supportive relationships with your new manger and team while also finding the space to develop at your own pace.

You will start participating in:

Our Quarterly Incentive Program
Coaching and development sessions and team meetings
Development plans to build out your personal career aspirations through monthly meetings with your manager
Ongoing training opportunities geared to help you build your skills and discover your full potential.
Opportunities to join areas of expertise focusing on, Loans, Credits Cards, Mortgages etc.

Skills and traits - What you bring and what you will learn:

You self-identify as Indigenous (First Nations, Inuit and Métis peoples of Canada).
You're passionate about Customer Service
You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
You have a high school diploma (or a recognized equivalent)
You're comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.

Perks you can look forward to:

From day one of your new career, you will enjoy:
Employee banking fees privileges
Preassigned allotted personal days to help with personal and cultural commitments
An extensive suite of customizable benefits & Wellness programs
Opportunities for long term savings (employee share program, RRSPs, pension)
Access to thousands of internal learning courses
Global Tuition Program

Work From Home
&
Mandatory Training:

Training is mandatory and non-negotiable and must be available between Tuesday-Saturday 9:00am-5:00pm EST for up to 9 weeks of full-time training and must meet the technology requirement and hardware set up.

Work Schedules & Shifts:

Hiring & Training Details

Start Date: January 3rd, 202
Position Status: Permanent Full Time (37.5 hours)
Training: Tuesday
Saturday 9:00am5:00pm

Location Hiring

2220 Walkley Road, Ottawa, ON, K1G 5L2

Regular Work Schedules:

Posted pursuant to Scotiabank's Special Program under the Employment Equity Act and Canadian Human Rights Act.

While you must be an Indigenous person in order to submit your resume, participation is completely voluntary.

Please use the definition below to make sure you're eligible and open to self-identifying as Indigenous person:

Indigenous peoples include status, non-status First Nation, Métis and Inuit people. Only those Indigenous peoples who come from Canada should identify themselves as belonging to this designated group. Other Indigenous peoples, such as those from Mexico, Central and South America, Australia or elsewhere, should identify themselves as members of a visible minority group.
Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities