Counter Sales - London, Canada - Marks Supply Inc

Marks Supply Inc

Verified Company

London, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Description:
Counter

Reports To:
Branch Supervisor

Primary Objectives:

Provide consistently superior customer service by:
Filling customer orders quickly and accurately
Creating a friendly and professional atmosphere
Developing and maintaining strong and positive relationships with customers
Demonstrate personal responsibility and accountability daily with regard to attitude, job performance, professionalism and commitment to continuous development
Support and promote the company's Core Values of Personal Excellence, Teamwork and Achievement.

Safety Accountabilities:

Use/wear any protective equipment, devices or clothing required by Marks Supply i.e. steel toed shoes or boots, cut resistant gloves, safety glasses, respiratorsas applicable to the job
Report to your supervisor the absence of safety devices or any defect in any equipment/safety device that you are aware of, which could endanger yourself or others.
Report immediately to your supervisor: any contraventions of the Occupational Health & Safety Act (OHSA) or the Company Safety Policies, any accidents or incidents that occur, or the existence of any hazards you are aware of.
Operate any necessary machinery or equipment safely in accordance with the safety rules and procedures for that equipment.
Be aware of the common hazards in this position (following safety procedures and using caution): Ergonomic injuries, trips, slips, cuts, lifting incorrectly, hand/foot injuries, working on ladders
Keep up to date on the company Health & Safety Policies, follow the policies and procedures.
Ensure that all safety standards are met and exceeded as outlined in the OHSA and the Company Safety Manual

Other Key Accountabilities:

Service walk in traffic (customers) by entering their order into computer and suggesting (upsell) wherever possible
Organize customer orders for pick up at the counter
Process counter returns
Answer calls and service customers quickly and professionally, demonstrating thorough product and pricing knowledge
Handle special orders, requests, issues and/or concerns with enthusiasm and efficiency
Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met; up sell whenever possible
Participate in pager duties and Saturday counter shifts as scheduled
Support outside sales staff with information regarding a customer's PO, product or pricing information as needed; working as a team to accomplish department and company objectives
Maintain daily the Call When Complete queue to ensure ontime delivery of required product
Work with shipping/receiving to ensure product is shipped and received as required
Communicate with Purchasing to ensure they are up to date with time requirements of orders, and alerting them of large orders that may deplete inventory
Assist warehouse with orderpicking, receiving, shipping or put away as needed
Assist with customer barbecue days
Participate in the yearly inventory count
Ensure that the Counter Zone is replenished daily
Participate in continuous product training to maintain thorough knowledge of the industry
Participate in counter promos, preparing showroom for counter days
Change over monthly specials, including pricing and displays
Conduct customer polling on various topics as applicable
Other related duties as assigned

Requirements:

12 years plumbing and/or HVAC industry experience with demonstrated product knowledge
Excellent interpersonal skills and commitment to customer service to develop and maintain mutually beneficial relationships with our suppliers and customers
Strong organizational skills to handle multiple calls and complex orders with efficiency
Ability to work in a team environment to achieve both company and personal success
Ability to analyze the importance of situations and respond appropriately
Ability to work in a fastpaced environment with high pressure for results
Physically agile in order to lift and move heavy and awkward items