Services Manager - Peterborough, Canada - Trent Central Student Association

Description

Jobs Purpose:
The Services Manager oversees the Association's services and promotion of Association services to TCSA members.


Description Summary:

• Responsible for the management of the TCSA office and reception desks, including hours scheduling, financial filing, maintenance and tracking of sales items, including clothing merchandise, overthecounter and school supplies items.
• Manage and ensure consistency of front desk operations, including but not limited to responding to general inquiries, Direct2U Prescription Service, consignment book sales, printing/scanning requests, merchandise & overthecounter sales, vendor checkin, equipment rentals, fulfilling wrapped and ready orders, and nonTCSA event & clothing sales, and locker pick up.
• Maintain clean office and storage spaces, including sweeping, dusting, organizing and communicating consistent storage standards for items held by the Association, etc. Assisting other staff members with afterevent cleanup is also expected.
• Organize, make available, and provide specific and accurate information and promotional materials related to all Association services to all Trent students by way of the TSCA office and reception spaces as well as relevant university departments.
• Provide notice, track and distribute funding for approved student financial assistance including but not limited to Grocery Assistance, Gardasil, Special Assistance, SERF, ATT, Apple, PSE, consignment book sales, club funding and student group nonevent ticket sales.
• Sit exofficio on the Transit, Health Benefits, Finance & Operations and Events Committee.
• In collaboration with the Association Executives and the Communications Manager, be responsible for the management of the Brand Ambassador Team, including scheduling their attendance at TCSA events as required, reception desk hours, and ensuring their access to appropriate promotional materials.
• Liaise with the Communications Manager to coordinate servicesrelated communications with students on a consistent basis
• Working within a budget, manage the Association food pantry and Punch a Lunch program, including the stocking, purchasing, and inventory of supplies and ensuring food safety laws are followed.
• Host monthly events or programming addressing Food Insecurity, including but not limited to Free Breakfast Days, Holiday Meal Kits etc.
• Ensure all food safety, and health and safety measures are followed as outlined by Peterborough's Department of public Health. This includes being a liaison between the association and Peterborough's Public Health inspector.
• Work in collaboration with TCSA executives and fulltime staff to implement new association services.
• Manage the remote pick up and locker services, including but not limited to; liaison with signifi technical support team, prescription orders, Wrapped and Ready orders, and mail.
• In conjunction with the Association Resource Manager, hire and train new parttime staff. This includes implementing new training, and organizing outside organizations to conduct training.

Work Terms:

• 20 days paid vacation (10 to occur during winter break)
• 10 paid sick days, access to additional paid sick days for appropriate medical issues
• Statutory holiday pay if holiday falls on a vacation day
• 4% vacation pay on gross
• Have consistent access to a vehicle

50% of vacation days, sick days and other forms of leave are available during the first year of employment after the 3-month probationary period

Education:

A degree from a recognized post-secondary institution.

• Additional certifications in project management, nonprofit governance, and postsecondary education will also be considered.

Experience Required:

• Must have excellent interpersonal, customer service, and communication skills (both verbal and written).
• Computer skills: Google Suite and Microsoft Office Suite required.
• Proven ability to work independently.
• Demonstrated experience working collaboratively and constructively with multiple community stakeholders.

Effort:

• Demonstrated experience working collaboratively and constructively with multiple community stakeholders.
• Extended periods of sitting and use of a computer.
• Ability to multitask, shift priorities, and reprioritize work based on new/unexpected issues that arise.
• Actively listening to questions and concerns and responding with detailed responses that are contextual to the Association.
• Use of diplomacy, tact, and empathy to community members and students in sensitive situations.
• Lifting and moving of Association supplies and materials for events.

Working Conditions:

• Extended periods of time working at a computer station.
• Inperson work is a requirement of this position.
• Busy office environment that may be noisy at times.
• Unavoidable busy periods with deadlines that must be met are a responsibility of this role.

The Trent Central Student Association is committed to a workforce that refl