Tier 2 Technical Support – evTOC - Burlington - Evertz Microsystems Limited

    Evertz Microsystems Limited
    Evertz Microsystems Limited Burlington

    1 week ago

    Description

    Please submit your documents in English when applying for this position.

    We're looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.

    We're planning to set up an on‑site lab for this role so that team members have direct access to our solutions. In a few months, we'll transition to a hybrid model combining in‑office and remote collaboration.

    What does it take to be a Broadcast Support Engineer:

    • Contributing to a mission-critical 24/7/365 environment, with potential for off-hours shifts and on-call duties
    • Providing remote support to major Evertz customers across various time zones
    • Solving problems by replicating user workflows and identifying effective solutions
    • Documenting departmental and technical procedures

    What you will learn:

    • How to act as a bridge between customers and our product development teams
    • How to serve as an expert-level specialist on highly complex technical issues
    • How to collaborate across multiple teams (engineering, QA, product) in a fast-paced, multinational environment
    • How to troubleshoot real-world scenarios involving software, network, and system-level issues
    • How to maintain customer satisfaction while handling escalations and technical challenges
    Requirements:
    To join our growing evTOC team you'll need the following to make our team better:
    • Detail-oriented mindset with a curious, problem-solving approach
    • Excellent written and verbal communication skills
    • A basic understanding of technical support or troubleshooting (academic, internship, or hands-on experience)
    • Experience with broadcast technologies is an asset
    • Ability to explain technical issues to non-technical users
    • Some familiarity with hardware, software, or network troubleshooting (home labs, side projects, or coursework experience)
    • Interest in working in a fast-paced, customer-focused environment
    • Basic experience with Windows or Linux systems, including installs, upgrades, or basic troubleshooting
    • An open attitude to learning remote access tools and diagnostic utilities
    • Willingness to occasionally travel to customer sites (up to 10% per year)
    • Availability to attend training at our HQ in Canada
    Additional qualifications:
    • Basic understanding of networking (TCP/IP, DNS, VPNs, firewalls)
    • Willingness to learn and work with the most advanced solutions in the broadcast industry
    • College diploma in computer science, engineering, networking, or a related field

    Recruitment process is simple:

    1. Screening with recruiter(45 min)
    2. Technical interview with Hiring Manager and Technical Lead (60 min)

    When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd ("Controller"), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing Controller's data protection officer is Nadiera Toolsieram, who can be contacted at Your personal data will be processed for the purposes of managing Controller's and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

    A complete privacy policy can be found at

    Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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