Bilingual Customer Service Representative - Thornhill, Canada - Force Capital Agency

Description

Requirement:
Customer Service Bi-lingual


Pay Rate:
$19 per hour


Location:
Thornhill, ON.


Shift:
M- F , 9:00 AM to 5:00 PM.


Job Requirements:
Bilingual -English and French - Must
Relevant experience in relevant field.
Excellent verbal and written communication skills.
Superior phone etiquette.
Intermediate computer skills (Excel, Word).
Excellent interpersonal skills


Job Responsibilities:
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customer
Energetic and motivated
Must be highly organized
Be able to communicate follow up (voice, text and email) with clients and or business partners.

Job Type:
Full-time


Salary:
$19.00-$20.00 per hour


Benefits:
Dental care
Extended health care
Work from home

Flexible Language Requirement:
French not required

Schedule:
Monday to Friday

Education:
Secondary School (preferred)

Experience:
Call center: 1 year (preferred)
Customer service: 1 year (preferred)

Work
Location:
In person