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Saint-Hyacinthe

    Customer Service - Saint-Hyacinthe, Canada - ADM

    ADM
    ADM Saint-Hyacinthe, Canada

    2 weeks ago

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    Description

    Job Description

    Customer Service
    Location Saint-Hyacinthe, Quebec
    Position Type Commercial
    Salary Full-Time, Non-Exempt
    Compensation This position offers a complete benefit package, retirement, health, life, vision and dental insurance
    Pre-employment Requirement Successful completion of pre-employment reference check

    About ADM
    At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at .

    About the Position
    This position will report to the Director of Customer Service. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Maintain records of customer interactions, process accounts receivable, and file documents. Follow communication procedures, guidelines and policies.

    Duties and Responsibilities

  • Receiving orders, Processing these orders in the system.
  • Follow-up by phone or email with customers.
  • Answer incoming calls.
  • Adapt to changes in customer demands.
  • Maintain an up-to-date bag inventory record.
  • Logistics, warehouse. Find deals for shipping.
  • Invoicing of shipped orders
  • Work in cooperation with operations, sales
  • Perform all other tasks related to and associated with Customer Service as requested.

    • Required Skills and Qualifications

  • Proficient in Microsoft Office programs (Excel, Outlook, Word)
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong telephone contact management and active listening skills
  • Excellent written, verbal and presentation skills
  • Must be proficient in French and English, both spoken and written (A spoken and written English is required for this position due to business transactions and communication with American and other Canadian partners)

    • Education or Work Experience

  • High school diploma or equivalent
  • Proven experience in customer support or experience as a customer service representative

    • Additional Information

  • Adhere to ADM's health and safety standards and report any unsafe behaviors or conditions
  • Work in accordance with local/provincial legislation
  • All candidates must have authorization and the ability to maintain authorization to legally work in Canada.
  • Relocation support is not available for this position.

    • If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success. We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.

    If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you're the perfect fit. For more information, please see our website .

    Reference: 84364BR

    Benefits and Perks

    Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well-being, including:

  • Physical wellness – medical/Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement , and Child Physical Activity Reimbursement.
  • Financial wellness – Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection.
  • Mental and social wellness – Employee Assistance Program (EAP) and Employee Resource Groups (ERGs).
    • Additional benefits include:
  • Paid vacation time.
  • Education assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs.

    • #IncludingYou

    Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

    We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

    We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here:

    Req/Job ID

    84364BR

    #LI-Onsite

    Ref ID

    #LI-CF1

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